Best Buy

"Bought an expensive camera for the first time in my life just before Christmas . It arrived at the store around the 29th and I never had a chance to open it until 1/16/24. I believed that I had 30 days to return it. Opened it to find the camera had something rattling inside the body, and Best Buy corporate had nothing to offer for this broken $1400 camera that I picked up at this store, except “sorry, it’s out of the return window”. (Local employee was nice but could do nothing). Do yourself a favor and don’t buy anything from this awful company. I never will again."

"I was just in the store shopping for a new television. When you walk into the store, there are signs everywhere. The greeter greeted me and I proceeded to the back of the store to find a television. I was there for over 30 minutes and no one approached me. Finally, another customer entered the area and he was immediately helped by the associate. So, I approached the associate and explained that I had been waiting for over 30 minutes. She explained that I had to check-in in the front to get assistance. I proceeded to the front and spoke with the greeter up front and voiced my complaint about checking in. He pointed to the sign and said, "You read your check don't you". He explained that someone should have told me to check-in when I walked into the store. He asked me what did I want to purchase. I told him that I wanted to purchase a television. However, I am leaving now. He said, "We don't get paid on commission". I said, "It is not about commission. It is about, professionalism, customer service, and how you treat people." Very poor customer service!"

"I am writing to express my disappointment and frustration with the recent experience I had at your store located in Macon, Ga. As the consumer, there should be a certain level of professionalism and courtesy from your staff, which unfortunately was lacking during my visit. Upon entering the store, I was greeted by an employee who exhibited a disrespectful and sarcastic attitude. I was simply there to return a product, but instead of offering assistance or guidance, the employee directed me to go to a register without providing any specific information. When I asked which register, I should go to her response was, "Whichever one has someone standing in it." (I have been in several Best Buy locations...none are the same).To my surprise, I looked around and noticed three employees idly standing near the registers, seemingly uninterested in assisting customers. This encounter left me feeling disrespected and undervalued as a customer. I believe that every customer deserves to be treated with respect and provided with clear instructions and assistance. The lack of professionalism displayed by the employee not only reflects poorly on her, but also on Best Buy as a whole. I have been a loyal customer of Best Buy for several years. The dismissive and unhelpful attitude displayed by this particular staff member was not only discouraging but also tarnished my perception of Best Buy as a whole. I understand that employees might have busy moments, but it is crucial to maintain some level of professionalism and courtesy towards customers."

"Do NOT buy the geek squad protection plan from Best Buy unless you like your repairs to take a month because they have staffing issues. I have had 2 Geek Squad appointments at my house and my tv still will not come on. If they cannot fix it for whatever reason after 2 appointments hey shoukd replace it. I have given them 2 entire days waiting at the house for a technician and still have a broken tv. Also, might be better off buy a tv from Wal Mart for a cheaper price as well since the last 2 tvs I have bought from Best Buy both required repairs within their first couple years of ownership. If you have small children or enjoy appliances that work just go to Wal Mart or anywhere else and save your money and buy something from somewhere else. Also, have been in contact with corporate and waiting on a response from them. Will update review with their actions taken to resolve this. We will see if they even care a little bit about their customers."

"I needed to buy a monitor cord and was confused about what I needed. So I explained to the cashier what I wanted and he allowed me to check out the product and I knew then I had the wrong size. Not only did I have the wrong size I did not have my wallet in my purse and had no money. They were so kind they waited for me to get money to pay for the card. Thanks Best Buy!"