Party City

"Bree was amazing and took great care of us. We needed balloons for a balloon release. Not only was she sympathetic but she went out of her way to serve us quickly! Bree you are a star!!"

"Placed an order for pickup at 1pm, at 1:15 they told me it is not ready yet because “they had a lot of 1pm orders” but didn’t apologize for the inconvenience. Told me they were just now doing the order and I’d have to wait at least another 20 minutes. What is the point of ordering ahead for a specific time if it’s not ready yet? When the employee came to my car, she didn’t utter one word even after I said thank you. Terrible customer service."

"Pathetic service… Wish I could give zero stars. I ordered a Halloween decor item for an in-store pickup at this particular location even knowing was 40 miles away from my home as I needed it the same day evening. As soon as I received the ready for pickup email from the store, off I drove only to be told they can’t locate the item and don’t have more on the floor. I asked for the manager and the best he had to say was “The associate would have clicked the button by mistake to trigger the ready for pickup email, sorry we can’t help you”. Stay away!"

"I should’ve taken heed to the several bad reviews on this store. This place needs to fire most of their staff. I called to see if they had any adult firemen hats because all I can find right now are children’s hats. I made sure to specify ADULT. The employee I spoke with checked and advised me they had 3 left. I asked if it was possible to hold one as I would like to pick it up when I got off work and was abruptly told “No” and then he hung up. I understand because it’s first come first served but the phone etiquette was piss poor. Once arriving to the store I asked an employee, an older bald man with glasses, where I could find the adult firemen hats and without saying a word he walked right passed me and keep doing whatever he was doing then pointed to some children’s firemen hats. When I reiterated that I needed an adult hat his reply was “that’s all we got” then he walked off. Very poor service, will not be returning. It’s clear that the department that responds to these reviews does not care about the customer service being provided at this location as nothing has changed."

"If I could put ZERO stars I would, their employees LACK customer service they act like they have an attitude when you ask a SIMPLE QUESTION. I asked about balloons and that man acted like I just ruined his whole day by just asking a question. I will NOT be returning EVER!"