Truist

"I was doing a wire transfer and guy name Darvin told me 30 minutes, They made me wait for an hour and half to do wire transfer and said they are busy and they keep taking their appointments peoples. I regret opening an account with Truist bank."

"We walked in on a Saturday at 10:30am without an appointment hoping to open our son’s first checking account and boy did we luck out in having Mr. David Bunch assist us in this next step for our nervous and excited young teenager. He was warm, friendly, and most of all sincere. He was brimming with all the necessary information regarding safeguarding one’s personal details and advice on what to be wary of that all young people need to ground themselves in. Thanks for walking us through the process, Mr. Bunch! Never knew spending the morning at a bank could be so enjoyable."

"Extremely inefficient and poor customer service. One teller spent most of her time chit chatting with customers slowing her down. It took her at least ten minutes or more per customer. One manager left to go to lunch instead of opening up the third teller window and helping customers. I personally will never use this branch ever again. They were taking so long I finely gave up and left."

"If you ever even momentarily thought to use this bank…just slap yourself hard, and that would still be less painful. My company used to be with BBT for the 8:30am drive through since we open at 9am. They closed everything around this branch and it doesn’t offer any drive through. So we adjusted. However since they’ve been open out of the 3 months I make a daily deposit they have only opened and been ready at 9am 5 times. The rest of the times they don’t open the doors until 9:05-9:07. And when they do you have to wait inside for another couple minutes for the tellers to get up and running. I know it’s only a matter of a couple minutes however when there are 8-10 people waiting outside these minutes add up to ridiculous amount of time spent at the bank costing my company money due to their absence of concern for their customers. And btw good luck trying to make a complaint to corporate they have it so complicated that I have not seen one review that states they actually were able to log a complaint. Worst bank ever and with their attitude inside they will never improve"