Fifth Third Bank & ATM

"DO NOT GO HERE. This bank is the worst. Waited forever to get a CD and the girl didn’t know what she was doing. Then I got 4 calls back to back from a manager two weeks later. Finally left a VM. It’s because her team member messed up. I would not trust this bank with my life."

"Dear Fifth Third Bank, I am writing this review to express my disappointment with the service I received at your branch located at this location. I visited your bank to open a business account, and the experience was nothing short of frustrating and unprofessional. Upon entering the bank, I was greeted by a lady in the second room on the left hand side who informed me that she could not open a business account for me because I did not show her my CDL license. I was taken aback by this request, as I had provided her with all the necessary documents, including my certificate of incorporation, my ID, and my EIN, all printed right in front of her. I failed to understand why my CDL license was relevant to opening a business account. This request was unnecessary, and it only served to waste my time and cause me unnecessary inconvenience. The lady's attitude was also unprofessional and unwelcoming. She did not offer any explanation for her request and did not apologize for the inconvenience caused. Her lack of empathy and customer service skills left a lot to be desired. Overall, my experience at your branch was disappointing, and I would not recommend your services to anyone looking to open a business account. I hope that you will take the necessary steps to improve your customer service and ensure that such incidents do not occur in the future. Sincerely,"

"The cascade location Bankers are so depressing and have no professionalism I was second and got jumped over and then when she didn't have any customers she never came out the office to greet and see if there was another customers waiting. The tellers were pleasant and very welcoming. While waiting don't hold your breathe for any refreshments. The guy came out and then went back in his office. I"

"Worst bank experience ever . I really wasted my time coming here . First I was on hold for 30 mins (the time it took me to drive there) I got there and asked why no one answered because no one was there but me. I wanted to ask what I needed to cash my check because I didn’t have an account with them. Then I went through the whole processes of making a profile and at the VERY end she tells me there’s a $100( I’m guessing 10% fee) charge for cashing my check even though it’s from this bank…. THIS COULD HAVE BEEN AVOIDED WITH A PHONE CALL. The staff needs more training and you can tell people hate their job here . Not to mention the rude remarks made by whoever is in the back rooms . Trash of employees."

"Literally one of the best banks I have dealt with. I will only deal with this branch their customer service is impeccable. Zina the branch manager is so helpful and actually cares about your banking experience."