CVS

"I scheduled a flu vaccine appointment but wanted both flu and Covid vaccine. Unfortunately the system to schedule did not offer the Covid option. However when I arrived at my appointment, the Sally graciously offered to provide the Covid vaccine to save me time. She was efficient despite having a long line and I’m grateful she took the time to assist me. She could have easily told me to come back another day but didn’t and for that I’m grateful and love CVS."

"I just want the corporate office to know that cashier Kita and the Entire Pharmaceutical team does a beyond amazing job when ir comes to customer courtesy! Kita even took time to acknowledge my beautiful service dog and her shared love for Animals and informed me of sales l wasnt awared of which influenced me to go back and make additional purchases! I've moved many years ago but still frequent THIS CVS due to the outstanding lovely way the staff shows care and genuine concern to its consumers. A+ on the hiring of these individuals a happy customer am l"

"Different employees every time I visit who know very little about the store! Employees look unkept in dirty looking clothes & hair. Many shelves are empty! Very depressing atmosphere! Photo lab working very sporadically."

"Earlier today December 20th around 3:40pm, I was discriminated against due to my age and race. Twenty minutes prior I was at the doctor's office who recommended an eye cream to help with me recovering from eye surgery so I decided to stop by CVS to purchase the recommended eye cream. When I arrived, I preceded to the pharmacy department for someone to help direct me in finding the item so I got in the line where there was one older white man and then me. I patiently waited until the pharmacy tech name Nicole acknowledged me and informed me that she will be with me in a moment. Shortly thereafter she preceded to exit the pharmacy to assist me in finding the eye cream but an older white lady decided to cut the line (2 people in front of her) and proceeded to ask Nicole a question. In which Nicole declined to help me and assist the older white lady instead. I exited the line and informed Nicole that there is a line and that I was the next person who is supposed to be helped before the older white lady. And she proceeded to informed me that she helped her because she older and white. Discrimination is a FEDERAL LAW and I was unaware that CVS employees services customers base on age and race. I did call in speak with Mohammed the store manager and explain the situation but I believe Nicole needs to be disciplined and retained. I will be filing additional complaints and speaking with an attorney once everyone returns from the holidays. Discrimination should NOT be tolerated and no employee should be awarding a customer for their bad behavior."