Ulta Beauty

"We went in looking for a specific product. I was trying to stop one of the workers and she ignored me and my aunt. After we tried to stop her again and said excuse me ma’am she continued to ignore us and pretended to help another customer when they never even asked her for help. I wasn’t upset but it was very rude not even being acknowledged or asked if we needed help."

"I'm an older gentleman; I came in looking for a couple of fragrances I was missing in my collection, and was quite surprised by the professional attitude and knowledge of the staff they were very welcoming and even went out of their way to find the last bottle of a particular fragrance I needed.. all and all a pleasant experience"

"I have tried for two days in a row to call the store for a simple & quick answer to my question but no one ever answers at the Warner Robins, GA store. I also tried using the virtual assistant, never got an answer, it just kept going thru the procedure of picking a topic, supplying my email address and speaking with a live assistant. No one actually answers. I just wanted to know if the store employed 15 year Olds on the weekends? Sounds like from the reviews you could do well with new employees."

"If I could give the salon a half a star I most definitely would. I visited the salon the day prior to my appointment today for a consultation. The stylist assured me she had over many years experience and that she was a color expert. We decided on lifting my gray and removing old color on the ends of my hair to have a salt and pepper look. The stylist turned my hair orange and her attempt to correct it made things worse. I spoke with the manager and he said, “when you have box color on your hair there are no guarantees on how the color will turn out. I said the stylist didn’t inform me of this and the stylist didn’t deny it. I then asked for the additional $42 I paid for that part of the service to be taken off my bill. The manager said he could take off 25% on my next visit. Which was a joke. I wouldn’t take my dog to this Ulta Salon and I don’t even have a dog. I will also contact Ulta’s Corporate office color from the ends. He said"

"Someone please explain to me how I can spend 30+ minutes in this store and have not even one employee speak to me, look at me, or acknowledge my existence. I've been to this location four times and the reception is always the same --cold, distant, and rude. The absolute disregard for paying customers is wild. On top of that, the inventory is very picked over; many items are out of stock. From now on, I'll just buy online and save myself from the miserable experience that is Ulta."