Walgreens 3188 Highway 278 Northeast, Covington, GA 30014

"Just plan awful. I hardly ever call but when you do they just pick up phone and put it down. Can’t even get my prescriptions transferred because they won’t answer for another pharmacy. Four people working and only one helping a line of just about a dozen people. Took them 15 minutes on one person. They can never find my filled prescriptions and the biggest issue is nothing is ever available. Then the fact one lady was eating food while at one of the counters. Can they do that? Pull the video footage and see for yourself. Edit. They just refused to transfer prescriptions to new pharmacy by myself and new pharmacy request which is illegal when needed now. They did send one out of five that I haven’t been using for half a year. All in spite."

"Slowest pharmacy in the city. If they don't have enough on the staff they should hire more people. Takes forever to get to the window and sometimes even like at the counter. People just walk by you and look even though you need help. It might not be their job but they could let you know that they acknowledge you."

"Apparently the pharmacy department has employees that are inapt in providing service to people. I do not mind long wait times. I quite understand the store is positioned close to the hospital and therefore are more than likely extremely busy. However, the person that is servicing the public needs to learn how to provide customer service. It is okay to answer your customers questions and say thank you when your customer spends their hard earned money at their establishment. Once asked how long will the prescription take to be filled a better response could be given rather than stating you will receive a text. Another example, when picking up the prescription she just took the money and left. Did not ask if there was any questions or no thank you. Another thing is do not put my credit card in the bag. If I give it to you by hand than I expect it to be given to me by hand. Maybe they should consider the fact the reason why their bills gets paid is because we choose to spend our money at that facility. Needless to say, out of all the Walgreens I have ever visited I felt the cashier in the pharmacy is an inadequate candidate for the customer service field they applied to take. Do better Walgreens."

"The employees at the front of the store are usually very friendly and courteous; but the pharmacy...not so much. It seems like misinformation and lack of communication. I have been AT the drive-thru window as long as 15 minutes to drop off a prescription. Just Today I called ahead to make sure my preseason ready. The automated system said it was ready. When I got there, they couldn't find it and said I had picked it up yesterday, which was not true. I've been sick for almost 2 weeks and unable to go anywhere! Even the pharmacist could not explain what happened to my medicine ( a pain med, controlled substance. Now I have to wait for who knows how long! I thought you needed an ID to pick up this particular pain medicine! I will not recommend Walgreens to anyone."

"This Walgreens have great people, but it is definitely understaffed. You can see the long lines at the Pharmacy and the Counter area. Some of the shelves are partially empty."