Verizon

"First off if I could give this store a zero in this review, I would! I went in the beginning of December 2023 to trade in my I Phone 11 because my account said I had a up to $1000 trade in value for my I Phone 11. At the time I was month to month with Verizon with no contract anymore...so I only considered trading in my phone because of the special - I then found out the next day (which nobody told me when I traded in my phone) that my apple Watch 3 was not compatible with my I phone 15....after researching I found a $180 trade in value for my watch so I went ahead and did that too... I was told at the time of my trade in's that I'll be notified by text once my equipment arrives at the warehouse how much exactly will be credited to my account for the trade in's but to give it extra time because they were busy and behind because of Christmas - with Christmas being a busy time - I didn't question that... But as time went on nothing ever was texted to me the entire month of December! I started calling Customer service just about every 2 weeks because my phone bill was outrageous! Every time I was put off and customer service told me to wait over & over until finally January 29th, 2024, a customer service agent that finally followed through and checked with the warehouse that there was no trace of my equipment both watch and phone anywhere in the warehouse! She told me to go to the store to find out where my equipment is. That's when everything went really crazy! These people who work at this Russell Verizon Store at Gateway do not answer the store phone, nor do they show up at at least at 9 am when the store is supposed to open but the phone message always says they are busy with a customer.... Then the store manager acted like it's not his problem that my equipment disappeared, and I didn't get my trade in refund .... He said the person that handled my account no longer works there - that was his answer to my question of where the trade in refund or equipment -- what a sorry response! I had to insist on him to call corporate. Then he said they will contact me in one or two days - they are checking the camera in the store. Excuse me, like I am lying about turning in my phone and apple watch?? Well two days went by, and nobody had contacted me, so I went to them yesterday morning at 9 am - While I was waiting for the store to open, I went next door to UPS and the lady that works the counter stated to me they have upset customers from that Verizon coming in all the time accusing UPS of losing their equipment that they traded in with the next door Russell Verizon...and she stated it's horrible what goes on there and that they show up for work whenever they want...WHAT is this?? Finally, one employee showed up at 9.15 am and then it still took her 10 minutes to sign in her laptop ..... She stated to me that her manager didn't hire this guy who handled my transaction and tried to put me off again - basically acting as if I should leave the store. First off, everybody in this store is absolutely RUDE and UNPROFESSIONAL and act as if they are in the right with whatever goes on there... I am out $1500 with an outrageous Verizon Bill - so everyone please be aware this store is nothing but a scam! DO YOURSELF A FAVOR - NO MATTER HOW LONG THE WAIT & GO TO A MAIN VERIZON STORE!! Is it that Verizon / Russell Cellular can't find employees and the employees now are criminal? Somebody has got my stuff - where is it?? After this happened to me - I ran into so many stories about customers equipment disappearing with Russell Verizon here in Columbus and other places.... Also never ever experienced a job where you serve people and show up on whatever hours of the day - even though there are store hours posted? I never even imagined I would experience anything even close to this ever- especially having been a Verizon customer (about 20 years) since they bought Cellular One who I was signed up with. I traded in many devices over the years all at many Verizon Stores but this transaction has been nothing but a NIGHTMARE!"

"I went in for a fast charger today and Jordan was very attentive, awesome, and I could tell he is a very decent human being. Thank you for being so kind Jordan! I will definitely recommend this place."

"Joshua was extremely friendly, knowledgeable, and most importantly to me respectfully like a person beyond his years. It was so impressive that I even mentioned to him on the spot and he thanked me. I would suggest anyone use this store and you’ll leave with a smile on your face."

"Gary and his partner did a great job hooking me up on my new phone. I absolutely love it! It took no time at all. They helped me in every way they could. And I really appreciate the nice fast service. They were super nice and very professional. Thank you"

"I came in to buy a phone over the weekend and Ron was so very helpful and pleasant to do business with. There was several people who came in and he was the only worker and I was shocked by his work ethic. He is very good at his job and should be recognized for it. I will send anyone who needs a phone or help his way in the future"