Jos A. Bank

"This place is never staffed appropriately, especially on the weekends. I recently had alterations done to a suit that was purchased there and they didn't even bother to call me. When the alterations were ready. It went on for an extra 2 weeks before I was actually able to get someone on the phone to inquire about the status of the alterations. When I went to go pick up the suit in question, there are only three people working there are four or five people waiting in line to be attended to."

"Very very poor service from the lady at the store. No eye contact, dismissive, and unhelpful. No one comes into this store for the brand, they come in to be helped. If your workers all act like they did when I came, good luck staying in business. Please be better at your job."

"My fiancé and I gad a great experience at this location of Jos A Bank, especially after a sub par experience at Indochino right before! Mason was super attentive and helpful, answered all of our questions and didn’t make us feel rushed. He helped us pick a great wedding suit plus groomsmen options."

"My experience was really good. I bright a suit back that I’d purchased online because it had a defect. Sheridan found a suit in store that matched the other, and that took away from the stress of me having to send the suit back and find another one, etc. I still needed to get the new suit hemmed, and I was told it may take a day, but Osmond, the tailor, actually finished it in about 15 minutes. Tiffany, the store manager, was helpful in seeing how soon Osmond could have the suit ready, which was helpful because I stay on the other side of town and I would’ve had to try and find time to pick the suit up another day. I appreciate the service I got."

"We have been customers before and my husband was looking for a suit for a wedding. After being ignored for a while, I realized that there was some electronic system for a take-a-number version of customer service. Why the QR code was placed in the middle of the store and not near the entrance, I don't know. We were listed 20th on the list even though there weren't that many customers in the store. We couldn't track any progress through their app (or connect with it at all, even using a hotspot), they were clearly understaffed, swamped, and unable to provide customers service. We were spoken to once in the hour or so we were in the store. We finally left. We were able to help ourselves sufficiently to size my husband for the suit that we will buy at a men's store able to provide us with service. It's too bad-- we've had excellent service in the past. We won't be coming back any time soon, if at all."