SKECHERS Factory Outlet

"Christie is the BEST! She is so sweet and shows incredible customer service. Definitely will be returning to this location just for her"

"Other retailers could learn how team members should treat customers based on my experiences with Kristy. I came in two weeks ago returning 6 pairs of sneakers that were ordered online at another location and did not fit as hoped. Kristy was very friendly and did the return. Based on our conversation, she suggested I try a couple other styles that might work better. I didn't have time that day but returned yesterday. She was very helpful finding all kinds of options for me. In a couple instances the shoes weren't where they were supposed to be and she took the time to track them down since they showed being in stock. It is incredibly rare to find someone in retail that approaches their job with the perfect mix of professionalism, enthusiasm and product knowledge. Kristy is all that and I'm grateful for the chance to engage with her twice."

"Horrible customer service!! I know people need to do their job and protect against stealing but you shouldn't treat every customer like a thief. Just got followed around the store like I was a thief because I was holding the bag from the jacket I just bought at another store and I was wearing the jacket a young girl with brown hair and a nose piercing was following me through the store and then I asked her if she was following me after I could tell she was getting close to me to look in my bag. When I asked her if she was following me she had an attitude and treated me like I was stealing something for no reason and honestly it was creepy she was following me around. Maybe she was having a bad day but she absolutely ruined mine and I will not be shopping at the store again I don't suggest you do either unless you want to be harassed by the employees."

"On 11/24/23 we came in for the Black Friday sale and Crystal was so much help and provided the best customer service. She suggested shoes that were similar to shoes that weren’t in our size and help locate shoes where the display had been put in the wrong area. Overall Crystal made this Black Friday shopping experience at Skechers easy! Thanks so much Crystal!!"

"7/29/2023 Three people at the cash register two girls talking one guy ringing up people. I asked if we could leave our clothes and come back at a later time. The 2 girls did mention their short-staffed. Wouldn't that mean you just like start doing work? Maybe stop talking? For real. Just for an update when I went back the manager Brandi Did give me a ten percent discount because we had to leave and come back. BOBBY Was so awesome and goddess checked out really quickly. You have to love the excellence customer service.. Today they had buy 1 get one 50% off. It was a little bit crowded because of the Holiday but they have great sales."