Starbucks

"By far the worst Starbucks I have ever been to. The employees absolutely do NOT care at all and have no customer service skills. 30 minutes for a coffee after waiting 15 to even be acknowledged is unacceptable when there are 3 people working. Management needs to pay their employees more, hold them accountable, and train them on customer service. This is ridiculous."

"I want to understand what’s going on here so I can empathize, but I’m stumped. I rarely order during rush hours, I don’t understand the consistent long wait times at this location. I will put in an order before i even get dressed to leave the house, and I’m still left waiting 20+ minutes upon arrival. There is never any communication from barista to guest or between themselves at all. There have been times I’ve placed an order, waited 20+ minutes, just to be told they don’t have what I paid for. I had to get back in the line for my refund, which was a Kroger voucher that you have to take to their customer service area and exchange for cash. Half an hour of my life wasted just to leave with coins jingling in my pocket. I’ve never seen less than 3-4 baristas working at a time, I am truly perplexed. You have the bodies, I highly suggest you find a better qualified person to train and lead. Your staff is very obviously overwhelmed. Glenwood is closest to me, having to drive to a Starbucks location further away and still receiving my order significantly sooner than if I had ordered at Glenwood is craziness, especially when the other locations have a higher volume of traffic and customers."

"Ordered online, arrived later than pickup time, around 19.40ish only to be given a receipt and told to get a refund. I asked where my stuff was and she told me if there are still drinks when they close they throw them out. I asked what time they close and she said 8pm, mind you I arrived at 7.40 and ordered at 19.18. I said it’s not 8pm yet and she just said, oh sorry we closed a little earlier today."

"I’ve seen some reviews about how unpleasant it is ordering in person here, but I ordered online and didn’t have any of those issues. The drink was good. Exactly what I ordered. The only problem was my breakfast sandwich. Their toaster “caught fire” (not while they were trying to heat my sandwich) and they had to shut it down. So they told me I could bring the sandwich home, and heat it myself. To their credit, they were friendly about the situation. It wasn’t a big deal, I heated it and enjoyed the sandwich when I got home."