Highland Bakery Downtown GSU 25 Park Place Northeast, Atlanta, GA 30303

"Used to be my go-to spot, twice a week, for several years--until they changed ownership. The menu changed (they got rid of the best sandwich: the Hill Grill). The food is not great, especially for the price. I spent $20 for a fried chicken sandwich that was mediocre at best--it was so dry and tasteless I didn't even finish it. The place is not very clean (boxes out, clutter on the counters, and a general look of untidiness). But mostly, it's the staff. Every time I've gone in, they treat me like I'm a bother. I'm very nice to service staff (I worked in the service industry for many, many years), but they are SO RUDE. They have no hustle and no sense of awareness about what needs to be done. They never say hello or smile. The last time I was there (which is the last time I'll ever go!) the girl practically threw my cinnamon roll at me WITHOUT A WORD after I asked nicely if I could have it since I'd been standing there waiting on it for at least five minutes and there was only one other customer in the place (and that customer was in line AFTER me). They won't make it long with such terrible service and overpriced, mediocre food!"

"The barista working here looked like she just woke up from a nap mid-shift.. Wasn’t present near the barista station for a good 5 minutes and was seen walking around the place clueless, she also lost my ticket as well as another customer’s and her demeanor of her job looked uninterested. Worst part of this disappointing experience was when she got my order wrong (I ordered a large not a small), and she had the audacity to pour the content of the small cup into the large, then pour a small amount of milk and handing it to me. I DID NOT paid extra for a large only to have a tiny bit of milk added. Never coming back."

"Great service with good portions of food. The Italian veggie sandwich with the white-bean chili was great. The roast beef is a classic that can't go wrong. It was also good."

"Wow! My co-worker and I were running an errand on our lunch break when she pointed this place out. I love decor. I wasn't going to have anything but she insisted. Glad to say I did. I loved it. I'm making plans to bring my wife/foodie as soon as possible."