Starbucks

"These workers have the nastiest demeanor; top-notch supervision, a must, or a whole new crew !! Every time I view this location, the rating are dwindling & I absolutely know why, so why can't they ❓️ Nevertheless, I go straight to corporate, let them handle their internal problems. I just came for a simple cup of coffee & quick bite to eat, not the unprofessional & classless attitude; because they hear but don't listen, then you're repeating yourself 2,3 X's, which I didn't make an issue of, however, the childish behavior comes when having to be told something, which was not made correctly, all the back talk is completely unnecessary.........SMH, HOT Mess ! Update..... Spoke with Christopher, from corporate office. As I mentioned to him, Starbucks is practicing, to apologize profusely, however, it's best if they just address & correct the ongoing issues with their staff, then, they'll be no need to have to keep apologizing ! I asked for raw sugar, she gave splendor. I asked for the bagel, 'toasted well', but had to emphasize not "burnt". As, when outside the norm, they seem to have visible issues with the order. In addition, I paid for two "2", cream cheese, they only put one. Thank goodness I didn't leave, to have to spend more time returning to get what I paid for. Their on 100 (but, fast movement doesn't mean efficiency nor effectiveness, they ask the same questions over & over, as tho it doesn't compute & are too darn sassy, as though that's the norm now & Items are usually missing or prepared incorrectly. In addition, too much horse-playing & talking about customers, as they are right in front of them, present @ that time. Lastly, just for a cup of coffee & a pastry, wait time is averaging 20 min + So, hopefully by taking this time to share today with the hierarchies (in-store mgmt & area manager) they will rectify these matters, promptly, so customers won't need to. For, this is time out of my schedule, never to gain back !"

"I love going to this location. I always come bright and early and the staff is wonderful. Mason, Sevas and this other women are always so friendly. I wish I remembered her name. The coffee always tastes great."

"I’ve always had great coffee and service at this location. Whoever worked on New Year’s Day for 2024 provided me with horrible service. I had to go back to speaker because he didn’t ask me for my size. After I paid I noticed they still had my order wrong. Horrible service. It’d be worth to drive a little further for customer service."

"Their iced coffee is either extra bitter or they never add the syrup in it, all 3 times I’ve gone to this location. It tastes much different than any other location. & They tried to charge me $0.80 extra to add extra half&half… They’re not very nice, definitely prefer the one on satellite Gwinnett marketplace."

"Honestly am disappointed with the treatment/service I received today. I tend to go to the Starbucks on Satellite Blvd and have no issues with the employees there or with any other location in general. I was meeting my boyfriend for a study date and went inside to get a drink. I usually get a venti ice water with strawberry puree, 2 pumps of vanilla, and 1-2 salt packets mixed inside it. My order usually comes out to around $1.80-$2 no matter which location I go to. Victoria took my order and was standoffish from the start. When I told her my order, she said she would need to ring it up as a custom made tea drink which made it come up around $5-6. How is my drink getting run up as a tea drink when it's water? I had no issue with paying, but I did not like how she went about explaining the price and reasoning behind the item when I asked about it. She kept emphasizing that that's how they were trained to ring up the drink and that if I had an issue I could go up to the two managers sitting in the back to talk to them about it. The thing is that my boyfriend ordered the same drink from a different barista and was charged around $1.80. I didn't appreciate the attitude or how she approach me when speaking to me. I ended up ordering one of the pastries instead of my drink. She didn't greet me or ask if I needed a receipt at the end of my order. I get that each location may do things differently, but I think this location needs to train some of their employees more on customer service, positive attitudes, and their delivery with informing customers about drinks. It seems like some of the staff don't even enjoy being there and hate their jobs. The energy they bring speaks volumes."