Dunkin'

"Purchased coffee and blueberry muffin. Walking in no one came to counter. Instead to young ladies are laughing and talking to male gentleman. Every other word was the F bomb. Finally another employee said relax on the curse words and take care of customer. Finally the young lady came to take my order. While the other made my coffee. The cashier then proceeds to get on IG. After getting my coffee I’m still standing waiting for my muffin. No other customers in line! I finally ask for my muffin and she tell the other girl to go get it as she continues on IG. Very Poor customer service!!"

"Cleaner than other downtown locations. Service was good. Drinks are standard Dunkin quality."

"The manager should be fired. I ordered a small iced cappuccino and a chicken wrap. The tablet to order from did not give me a receipt. The drink was almost entirely milk. Even after they replaced it, it was almost entirely milk. The wrap came 15 minutes later and was frozen in the inside. The wait was nearly 30 minutes. The store was packed, and the manager was nowhere to be found. About 15-20 people in the lobby, each with partial orders. The young lady in front of me asked for a decalf coffee because she is alergic to caffeine and the tap with decaf had caffenated coffee in it. The manager finally came out and took no responsibility. She was just sitting in the back doing nothing."

"I came in today and it was busy! I worked in food service specifically with drinks so I know it’s hard. I ordered a peppermint mocha and I felt bad because I asked for the worker to put cream in it. When she made it it was definitely the best drink I’ve ordered from this location! I appreciate the staff for working so hard!"

"I use to be a Starbucks lover……. but Hailey & Betoyah have change that forever. They are absolutely the best! Amazing & friendly service at all times. Definitely make it feel like home. They deserve a raise 100%, customer service can’t be beat."