Express

"This store fails to honor the current return policies stated on the website. I went in to return items today and the associate refused, and said they were clearance, which is all final sale. I checked my receipt and read the policy, none of the items were final sale or ended in .97 as stated in the policy. I had to contact customer service, who said the items were definitely returnable and that the store should accept them. I now have to return by mail and they are waiving the shipping fee. Waste of my time in having to go to the store and then contact customer service. Reading the reviews, it seems this happens to customers often"

"I’ve been shopping at express for 20 years. This is the worst experience I’ve ever had. I watched a employee annihilate a customer just for asking her if she worked there. I’ve never seen anything like it in my life!!! I would love to speak to a district manager. Gabby was super helpful even though her co worker was clearly unprofessional and should never ever work in retail or any customer service job. The dressing rooms were disgusting too."

"The assistant manager Faith was extremely rude. I wanted to exchange an item for a different size and asked her to check to see if there was back stock of the size I needed. She gave attitude as soon as I asked. They ended up not having what I needed so I did a return. Originally I paid partially with cash and the remaining with Apple Pay. She returned my cash and I asked did she need my card present for the Apple Pay. She said this is all you paid. I asked her how was that possible why the cash return didn’t match what was on the receipt. She then gave me more attitude about it until she looked at the receipt in further detail to see it was automatically returned. This is my 2nd time having a negative experience with her and I won’t be returning to the store. This wasn’t the standard when the former management team was there and she is a horrible representation of the store in general."

"I love Express, BUT the assistant manager at your Lenox store needs some serious management training. 50 years, and this was absolutely the worst shopping experience I’ve ever had!! I don’t recall her name, but having her represent your brand is pure embarrassment!! I don’t remember her name, but she’s a black woman with a Bob hairstyle and had no shame saying she was the assistant manager. I don’t write reviews often, but this experience definitely deserves one. I tried to call back to get her her name and she was rude over the phone. Seriously PLEASE GET HER SOME TRAINING !!!!!!"

"1. Fitting rooms are very dirty. 2. I went to the store to exchange an item purchased online. I was switching pants an 8L for an 8R. The manager said she could not do an even exchange and that I would have to pay the difference because they were purchased on sale and the sale ended two days prior. I called customer service who even tried to convince her that she should be able to do an even exchange being that it was the exact same item. She still refused. I had to return the item and have customer service place the order honoring the sale price. The manager continued to say that online has better deals and better service so I will be shopping online only and staying away from the store which isn’t much help."