Dunkin'

"Today at around 8:20 AM, I went through the drive-through and ordered a small coffee and a blueberry muffin. The attached picture shows what looks like a handprint on the muffin, with a piece missing. Additionally, it was stuffed into a bag with a hole at the bottom. I called this morning to express my concern, but the person who answered the phone seemed irritated and provided a nonchalant response , “ um — so you want another “. This location has no conflict resolution or Customer Service training!! I find it unacceptable that someone handled my muffin in such a manner. I am requesting a full refund.. Not to mention, I opened the lead to my coffee, and it looks like something is floating in it.. I'll also be filing a complaint with corporate. This experience is both disgusting and disrespectful."

"There were 4 or 5 ladies working, but the service was slow. I got hot chocolate, and I had to go back because it was water down. The 2nd one was the same. Another lady made it with milk on the 3rd try, which was better. Overall they were very nice. The place was clean."

"This is my first time at this location and it was horrible. I was picking up a mobile order and wasn’t greeted just questioned if I was picking up a mobile order? Young lady handed me an ice coffee and I had ordered a hot coffee. The label had the correct order information with my name but the coffee was made incorrectly. The young just took the ice coffee out of my hand and proceeded to make the correction but there wasn’t any apology or anything. After remaking the coffee the young lady just ”said here you and walked away!” My first and last time at this location. Just unprofessional and miserable staff remembers with poor customer service. The coffee ingredients weren’t stirred together. The coffee was horrible"

"Good service, great coffee, just need to hire more people so as to have faster service. Update: do not waste your time or money. Horrible customer service on morning shift. I put in a mobile order from the app, when I arrived to pick it up, I was told in drive thru to come in because it was going to be a while for my order (2 coffees). With no one in the store or drive thru. Horrible service. The woman in drive thru didn't even ask the name for the order. But maybe if you hire people with paying more than $10/hr . then you might get better people and customer service."

"I went this morning to this place, they have good atmosphere there and good parking. Was my first time going to a Dunkin' Donuts, I loved the donuts and I enjoyed the sandwich my next step it's taste some coffee one day but definitely it's a good place to go to eat your breakfast the prices are normal and the smells of coffee give you energy and chill to star your day ☕️"