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Dutch Miller's Beckley Automall
3934 Robert C Byrd Drive, Beckley, West Virginia, United States
About the Dutch Miller's Beckley Automall
Dutch Miller's Beckley Automall is a premier car dealership and finance center located at 3934 Robert C Byrd Drive in Beckley, West Virginia. With a wide selection of new and used vehicles, including popular makes and models, customers can find the perfect vehicle to suit their needs. The friendly and knowledgeable staff at Dutch Miller's Beckley Automall are dedicated to providing exceptional customer service and helping customers find the right financing options. Whether you're in the market for a new car, truck, or SUV, Dutch Miller's Beckley Automall is the place to go for all your automotive needs.
Photos of Dutch Miller's Beckley Automall
3934 Robert C Byrd Dr, Beckley, WV 25801, United States
Opening hours of Dutch Miller's Beckley Automall
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
09:00 - 18:00
Sunday:
Day off
Reviews of Dutch Miller's Beckley Automall
"Very fast service. I had a transmission issue and dropped it off unannounced. They fixed it the same day. Top notch service."
"Don't buy any parts here I bought a brake pressure sensor from the parts department never put it on the vehicle so I called and asked if I could return it they told me yes I go in today and they refused to return it even after they agreed to return it can't trust anyone to go or their word these days smh."
"In the beginning of May 2023 I dropped off my 2015 Chevrolet Silverado which had approximately 55,000 miles on it. There was an error code that was P0307. The dealership fixed my vehicle within a few days and I was on my way. Nevertheless, just over 300 miles my vehicle began to have white smoke out of the tail-pipe and all the other symptoms related to P0307 error code returned. I returned on May 9, 2023. I picked up my truck on October 30th 2023. To put this into perspective this means I was without a vehicle for: 24 weeks and 6 days 47.67% of 2023. My initial claim fell under Beckley auto-mall. I was provided a vehicle for the first month. Once Dutch Miller took over the dealership the vehicle that was loaned to me was returned and I was given no vehicle. My family and I were left without a vehicle for 5 months. This was a huge hardship on me and my family. During this time I had to be my own advocate with the service department and my warranty. I would initiate three way calls so that the service department and the warranty could be on the same page. My conclusion is that the technician who worked on my vehicle made a catastrophic error. This error code of P0307 magically became a crack in the engine block. In researching I read Blogs, discussion boards, and spoke with technicians I learned if one does not replace a head gasket using the right torque and procedure a catastrophic failures will most likely occur. My belief is that the technician was/is being protected by the service manager (Traci) and the service director (Mike). I had to file a report with the "state of West Virginia Office of the Attorney General consumer Protection Division." I contacted GMC Corporate Office and filed a complaint, met with a lawyer And finally went to talk to the GM of the dealership needless to say the hours of phonecalls between the service department and the warranty. This took time and resources away from my life and caused tremendous amounts of anxiety. I am a veteran of the United States Army and served my country in Iraq. I have PTSD that I work very hard to control and to keep at bay as much as possible. I do not say this to get sympathy but it must be said that the anxiety and worry this situation has caused me is hard to explain. The sleepless nights thinking of how I would pay for a brand new engine, as it appeared that would be the outcome, caused my anxiety to skyrocket and contributed to more sleepless nights than I've had in several years. The discussion with the GM was good and he appeared to be genuinely concerned about my problem and seemed to be shocked that my vehicle had been in the shop (at that time) for 5 months. Within a day of visiting with the General Manager I recieved phone calls from the service department and a few days later an approval was issued by my warranty and the repairs were made. No explaination was given as to how this miracales chnage of events came to be. The AC compressor had gone out on my vehicle and the Service department had replaced it in the begining of May. On October 30th 2023, I received a phone call from Traci (the service manager) informing me that the battery needed to be replaced and it would cost me approximately $164.00 I told her to replace the battery. I called back within a couple of minutes feeling frustrated and told Tracy that she would be replacing the battery for free because my vehicle had been sitting for six months and that was likely the cause of my battery failure. One would have thought that I would have picked up my vehicle without any charges and my vehicle would have been detailed due to the cobwebs that had accumulated on it over the six months. The phone call from Traci should have been "hey your vehicle is ready we replaced the battery and you are good on the AC condesnsor. We are so sorry for everything." Instead they tried to get me to pay for issues they caused and gave no apology. I think Tracy and Mike are terrible people and I would not recommend taking your vehicle to Dutch Miller ever!!!!"
"Brian was extremely helpful in scheduling my car and attending to it once I arrived. The service technician was courteous, prompt, and professional. This is the first time I have used the dealership since it changed hands. I was glad to find out that the same standards of excellence still apply."
"The amount of work these guys put forth was amazing and if I can rate them at 10 stars I would. Nice staff that aren't afraid of working with you for you. And Acadia we got is literally the best ride we ever been in."
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