Piedmont Medical Associates

"One of the worse experiences. I made appointment as a healthy adult who needed a letter of medical necessity for HSA reimbursement for prenatal multi-vitamins and iron supplements. I was told over the phone as a new patient that the one page form would be easy to complete once I completed a physical. I came in and saw Jamison Hartley PA who was rude, distant, fearful, racist and kept his arms folded the entire time. He never once asked me about my current medical history but tried to push vaccines and was willing to easily prescribe me any medications for depression, anxiety and ADHD. After the visit I was told via Mychart that it was not a standard practice for the Piedmont Medical team members to reach out to confirm whether I may be utilizing holistic, naturopathic or other "alternative-medicine" treatments that our providers may not recommend or support. This is a red flag for anyone wanting to be proactive about your health, this office wishes only to keep you sick and bill your insurance company all the way. People of color looking for a Primary care physician should stay away."

"I have been a patient here for 5 years now and really enjoy this practice. They are clean and super timely, I have never waited more than a few minutes after checking in. Lara is the best and always listens and addresses any questions/concerns I have. I will continue to come here!"

"Seemingly nice doctor at first. I got to my appointment early. Appointment with Dr. Cindi/Cynthia Not-Sure Hurley felt incredibly rushed even though I had two issues I wanted to address. When I talked about potentially having endometriosis because my mother had it and required a complete hysterectomy, she dismissed it and said that when SHE was younger, SHE had some period pains and SHE was able to have children and that I was probably concerned for nothing. She, instead of addressing my concerns, explained basic female anatomy and what endometriosis was....even though I said I knew very clearly what it was. She was condescending, annoyed that I brought up any issues besides talking about my basic annual exam. I won't be returning to this doctor or Piedmont Medical Associates offices. If you're looking to be treated like another number, statistic, and feel completely dismissed, go here."

"Been a patient for 7 years, just can’t do it anymore. Front office will tell you that they offer tests that they actually don’t and leave you waiting there for two hours for an appointment. They continually leave you waiting, they’ve even given me false positives on very serious illnesses only to come back later and admit they were wrong. Only giving it two stars instead of one because Dr. Hurley is a good doctor, at least when you can see her one month out."

"Truly the worst customer service I've ever experienced. I've been going to Dr. Hurley for over 2 years now. While she is great, the front desk staff and billing department have presented the absolute worst customer service I have experienced at any place of business. Because of them, I will be changing doctors and am writing a review to hopefully save others from encountering the same issues. I've been through two different insurance providers during my time at Piedmont Medical Associates, so I can confirm my issues are not the fault of my insurance. Every single visit I've had (no exaggeration) has had a billing issue of some kind. Most take multiple phone calls to the billing department at the office to resolve (they are not very eager to listen or resolve). However, my last visit is by far the worst experience I've had. I went in for my annual physical and was given a list of tests to choose from (right before they drew my blood!) I told them I'd like the ones covered by my insurance, but they could not confirm that because it's not their responsibility. I was not able to check beforehand because they "forgot" to email me the list before my appointment like they are supposed to. I was told to check with my insurance and get back to them on what tests to run. I sent the office my insurance's reply the next day, but I was told they went ahead and ran all of the tests. Without my permission, they decided to run all tests and send me a bill for all of those not covered. Worse than the mistake and bill I now have to pay, the front desk and billing staff has been INCREDIBLY rude in my attempts to resolve this matter. They talk over me on the phone, pretend that they don't understand the issue, and make no efforts to resolve. I cannot recommend staying away from Piedmont Medical Associates more."