Cornerstone Medical Associates: West Debbie D MD

"Needed to see a dr for my child on Sunday because she started having flu symptoms the day after they tested my son, which was the Saturday before, and he was positive for the flu. No one would answer. I was left on hold for 2 hours. My thing is, if you are booked for the day or whatever the case may be, PICK UP THE PHONE and let somebody know something and get me scheduled the next day at least. Very unprofessional."

"I was trying to set my children up as new patients, after call was transferred and I was put on hold 3 times. I was asked for a copy of their shot records. However it is against our religious beliefs, I explained it to the operator she put me on hold saying she was going to inquire. Then she returned got all of my children’s info including insurance information, just to say she still needed a shot record. Please stop playing with peoples time and personal information. If you weren’t going to take them as a new patient, then don’t ask for their information. Unprofessional and alarming."

"We LOVE Dr.Q!! He is always so amazing to my children, he understands their needs and ALWAYS makes sure my son with severe asthma is taken care of at ANY time! We love this office and our Doctor!"

"Dr Al is incredible. My son has been going here for a while now. Meds are sent directly to the pharmacy which saves a trip to pick up prescriptions. He always talks to my child and asks questions. My child likes coming here also."

"Wait times have always been awful. I've been coming here since my child was born, he is now a year and a half. He's been battling an ear infection for over a month now so of course that equals more visits and phone calls. I have the hardest time getting a phone call back within a reasonable amount of time. I've been in tears because I can't afford all these deductibles just to come in just to get an answer half the time. I've had issues with the front desk but what has finally made me leave this practice happened today. I had an appointment at 4:30pm and was called in at 4:46 (one of the better wait times) but the whole visit I felt rushed. Felt like I had to repeat my son's history 5 times, repeat that he had an allergy 4. It's like they didn't take the time to review his chart at all. I even got asked why I was there. Feel like the doctor didn't listen to my concerns. The front desk lady was extremely unprofessional and rude to me. I normally try not to leave bad reviews but dang, I've given them several chances. She locked the door the moment I stepped out, like I was an inconvenience to them. That was the moment I realized why everyone seemed to be rushing, they closed at 5, and now I feel like my kid didn't get the best care. Why have a 4:30 appointment available if you don't want to serve your customers properly?? I thought they had after hours still. Long story short save your time, your children deserve better. I will be looking for another pediatrician. (There are some good doctors and nurses here, but they are hard to come by and you see whoever is available, so you are not guaranteed them)"