UScellular 1032 Wal Street, Summersville, WV 26651

"I have been a loyal customer for over 20 years, but I'm tired of being charged more for their services. I called when it got really out of hand, and I was asked about my monthly discounts. I had never received discounts. Things were resolved, but for several months, my pay-as-you-go plan with unlimited talk, text and data apparently changed without my knowledge. It keeps getting worse. When I'm told I used all of my data, and I am charged more every month is bad enough. I paid the more than I should have had to on Wednesday. The next day I received a message saying I had used 100% of my data. I hadn't been using my phone because I had appointments at my cancer center. I'm done."

"Staff super friendly. Dissappointed with how multi billion dollar companies can't be more accommodating when long time customers need their help most. My daughter is in college. Her phone crashed. She needs it to enter her dorm as her student ID is on her phone to enter the building. No upgrades avail for 6 months. Don't have hundred of dollars in my pocket til payday 4 days from now... but us cellular can't offer any leniency for loyal customers? This is all that is wrong in our society."

"Not very happy with my service. Only one person i found at the summerville location that actually serms to care to help you with a problem you have. They just want to send you out the door and make you call customer service yourself instead of assisting you with the call. Will definitely be switching carriers after my comtract is up. Because i have not been a satisfied customer many different times now at this location. Might be time for a refreshment course on customer service and satisfaction skills from corporate."

"I do not believe this store deserve any stars. It is incredibly slow. I do all my business with US Cellular online or on the internet and I'm only with them because they do happen to have the best service in all the rural WV areas I travel for work - calling 1-2 bars the best service, BTW. I have never been in this store and not had to spend hours - yes - HOURS - simply in line waiting for even a "Hello" from an employee. Absolutely horrible. I have been behind people in line for over an hour who were there to simply pay their bill. I don't know why those people don't just learn how to use online bill pay. It would be faster. The store lobby itself is pretty open. However, when you get a huge line of people, half of them wandering around because they have already been in line for an hour, tensions start to rise because you lose track of who is next in line. Last time I was there they got rid of their sign-in sheet. Horrible. I can't say it enough."