Mercedes-Benz of Charleston

"Towed in. Still under warranty. No loner because didn’t buy it there. No mention to take me even to hotel. Called daughter picked me up. Had to drive 50 miles Saturday feb 3. Called Monday morning. Tried to find out what was wrong and how much time to fix since I was on my way to SC. Wouldn’t call me after three messages. Finally called said didn’t know problem which was a lie. Problem was thermostat. Tried to reach service manager. Call text no reply. Finally talked to original person said it was thermostat would be finished late Tuesday or early Wednesday. Went over noon Wednesday. Lies started. Said it being washed. Came back said needed another hour to finish. Two hours later said they had just started when I got there would be maybe 5:00. Asked to talk to service manager. Said he would be down. nEVER CAME. Got car at 5:00 drove to Hilton Head 8 1/2 car ok. Next day broke down again. All kind of messages no power steering. Car towed to Mercedes of HH. Checking problem now. Service Manager SHOULD NOT HAVE AJOB"

"John at Astorg Auto is an exceptional guy. He does an extraordinary job. Very helpful in every aspect of one’s experience in obtaining the right ride."

"My husband and I had an enjoyable car shopping experience at Mercedes-Benz of Charleston. Our salesman, Eric Slusser, was fantastic. He was personable and very helpful but never pressured us. His background on the finance side of the car business helped tremendously as he talked us through the numbers and options. He went out of his way to make things easy on us, even going so far as to drive the new GLC to Huntington and pick up our trade-in. Now that is service! I couldn’t be happier with my new Mercedes. I highly recommend asking for Eric if you’re in the market for a new vehicle."

"Our family cannot be more thankful for our favorite car guy, Eric. He goes above and beyond to make sure we are happy. Unlike your typically portrayed “car salesman”, he puts your needs first before his. He is never pushy and always just a call or text away if any issues arise. He is simply amazing and I wouldn’t want to purchase from anyone else. He is what makes our family keep returning to Astorg Auto for our car needs."

"I bought a car from here about a week ago & they were AMAZING!! I highly recommend Luke Sanson , he made the whole process so easy & had amazing customer service!! 12/10!!!!"