UPS Customer Center MacCorkle Avenue Southwest, Charleston, WV 25303

"Wanted to talk to someone about a delivery that I saw the ups man on my ring door bell for delivery. I wanted to tell them I am away for week vacation. No way to talk to anyone without a tracking number. Wouldn’t you know when I am home I always got a notice before delivery, but now that I am away no notice. Not good that no one there to answer the phone."

"I went to complain about a driver not delivering my package for three days, and all they did was defend the driver. She did get me the packages, though, after I drove 40 minutes to get them. The excuse was that the driver said the road was closed. In fact, the road was not. The trash truck came and went through the week, school busses came and went, usps and FedEx came and went. Their driver just didn't want to wait 5 minutes for the worker to move out of the way and let him through."

"i live on a hill. the route driver informs everyone he isn't up to doing his job and delivering my packages. everyone else drives up my hill. fedex, appliance store, furniture store, everyone! he refuses. i receive a decent amount packages and i want them delivered to my home. this is ridiculous."

"Having accidentally mailed a package to the wrong address. The folks at UPS tracked down the box and tried to notify the recipient. To no avail the box was returned to the UPS store where it was originally sent. The lady there very kindly kept the box. Allowed me to provide the correct address and funds and sent it out the same day. She also held the receipt until I went in the next day to send more boxes. Great staff friendly. Wonderful support. Best ever!!!"

"My husband and I utilize this facility on an almost daily basis. Each time, I am greeted and assisted, particularly by Hailey. This facility has experienced significant personnel changes in the past year and Hailey has been the single force to keep this store operating. I observe her interactions with other customers and without fail, she is patient, knowledgeable and professional. I am very grateful to Hailey for the care she has provided me and other customers. I truly hope her management team provides her the assistance and support she might potentially need. She’s there each and every time I conduct my business…this makes me think she could use their support. Thank you, Hailey, for all your help…your customer service is over and above. I appreciate YOU!"