UPS Customer Center

"The street I live on in Freeport Ohio is torn up because of sewer installation. You can't drive to my house. I seriously didn't expect the driver to deliver today, but he walked the package to my house! Thank you so much! That's work ethic at its finest!"

"Repeated terrible service from this depot and multiple route drivers over the last 3 + years. They basically deliver whenever they feel like it, no matter what type of shipping was paid for. The office is rude if they do bother to return your phone calls. Today my package was delivered to the wrong address. I was told I could go and pick it up from total strangers, even though I paid for a service to my house that I did not receive. Still have not heard when the driver will be getting said package. I do not have this issue with UPS in my business travels, and I do not have this issue at my home with USPS and Fedex. This office is poorly run, rude, and their drivers are poorly trained and or lazy. My next calls will be to the BBB, to my employer to start sending things FedEx to my house, and to Amazon to ask for a refund for my Prime membership which is a waste. While Amazon and the rest of UPS can seem to get my packages to this depot on time, this depot and their drivers can't ever get my packages to my house on time."

"After numerous deliveries I am now told that my address is incorrect and my packages can not be delivered. Really! And after calling customer service that sent my request to the wrong UPS Center, I finally get a hold of Jason who basically said "Well you could just come pick it up." I didn't pay for shipping to have to pick up my package because the driver decided to label as an incorrect address. TOTAL BS!"

"My road can be very dangerous in the winter. I was coming home and UPS saw me coming. They handed me my package and I told them I don't get anything worth risking their lives for and thanked them. They could have gone on their way, but they stayed to be sure I could get in safe. When I spun out, they watched traffic until I was safely parked. They went above and beyond for me and I wish I could repay their kindness in some way."

"Just wanted to compliment Aaron Yakubik for his outstanding service! Our house is 700 ft. up in the woods from the road with a gate, and he never fails to call us when he delivers a package to let us know it's at the gate. He always puts it in a plastic bag in case we're not able to pick it up immediately, too. Couldn't be happier with his service and UPS! Keep up the good work!"