PruittHealth - Franklin

"Thank You ALL for taking such great care of my husband. Thank You for getting him to talk, walk, and interact more with his family. May God Bless you ALL richly!!!"

"It’s been a few days and nothing is as was presented to us as how it would be for my daughters care. Hours after admission she had no orders in place, was having uncontrolled vomiting and sent back to the hospital. Hospice nurse told her she wouldn’t be on hospice and caused a horrible episode because my daughter said she didn’t feel safe and had been lied to….I was trying to sort through that. They decided apparently, she wasn’t sick just as I’m quoting “mental”. She begged for nausea medication yesterday and was given something we know historically doesn’t work for her and was chided because “it should” vomiting continued. Finally got an injection of phenergan and asked to be returned to hospital and was told she “might not get to return, wasn’t a good fit for facility and needed to stay there.” My daughter called herself for 911 and ambulance people were told she was “psyche hold”. She arrived at Tanner in hypobulimic shock, she has infection, and PANCREATITIS! Needless to say, we don’t want her back there!"

"The nursing home is in an older building and the tv was maybe a 15 inch. Most of the staff were nice and caring. My problem was that my insurance was supposed to have paid for 20 days in rehab. I got a call on the 5th day saying the insurance was only going to pay seven days. The financial person kept saying I had to request an appeal. After talking to the hospital case managers I was told that that was her responsibility. The day she called me my husband had to be taken back to the hospital and he has pneumonia. I don’t know what caused it but the gentleman in the room kept turning the air off because he was mobile. My husband was not mobile and was getting awfully hot which could have caused the pneumonia. Although we had those issues there were some really nice people working there and they did let me know he needed to be checked out and they called the ambulance."

"My son is a patient at Pruitt Franklin, GA. I've been very pleased with the level of professionalism exhibit by the entire staff. They have been forthcoming and have always answered any and all my questions. The only concern I have is that I was not able to visit for longer than 30 mins the first time I visited after they opened back up for visitors and I understand it had to be due to protocols instituted due to Covid. However, they did extend the time to one hour the first day and 3 hours the second day. I traveled from out of town for my visit and expected I would be allowed to visit the whole day. We were not allowed inside and visited outside in a visitors canopy type sitting area. I was not able to go inside and check out my son's living arrangements or any of his accommodations. I accepted the inconvenience, but hope next time I visit I will be able to spend the entire day with him."

"I can't go into to much detail all I can say is, it has some living people here but there is only so much they can do. Advice if you choose to put a family member in a home. Take a walk through. Talk with employees. Look and watch. Yes they do love their patients, they do all that they can do! As far as Physical Therapy they are awesome. I will say it's been a long ti.e since I have been here, but please follow advice above before placing your loved one anywhere"