Eyemart Express

"Love my new glasses. I've had so many compliments. I tell them where I got them. Overall experience was Exceptional!!!"

"Jae is absolutely wonderful !!! I walked in very close to closing time, Jae helped me find two pair of glasses that I love love love, helped me get measured and prepared my glasses before closing WITH NO APPOINTMENT ! Jae is heaven sent !! I’m so happy to be able to see again. Someone get Jae a raise !! 10/10 would recommend"

"The employees are very friendly and helpful. My father's glasses was ready in 36 minutes!!! Great job by everyone!"

"I went to the Eyemart Express in Barboursville after seeing the optometrist on 11/21/23. I ordered a pair of high index lenses that came with a free plastic pair. On 11/25, I received a text message saying that the glasses were completed. I went to retrieve both pairs on Friday, 12/1/23 from the Barboursville location. Only the plastic pair was completed, and the employee told me that the machine was broken, but that they could send them off to have them made faster since there was no ETA. 12/7/23, I called and asked if they had been completed. The machine was still broken, so I asked if it was possible to have them done in Charleston -- even offered to drive the blanks out if desired. The Barboursville location was alright with this, but the Charleston location called and told me that it was against company policy for the lenses to be transported by customers, and that they would be overnighted, and to expect a call when they were done (expected a few days afterwards). I called the South Charleston location today at 11:03am, spoke with a man who thought he put me on hold. A woman was talking to the man, and I heard her say, "No, that customer threw a fit to the GM and wanted to transport the blanks, so we are still waiting for him to bring them. She sounded suspiciously like the woman in the voicemail I received. My offer to transport the blanks must've been unusual, but with the holidays coming up, I wanted to wear the same style of frames I had worn for about a decade, with higher quality lenses. You see, the glasses I wore at the time had a damaged frame, damaged lenses, and a weaker Rx than the newer ones, leaving me no chice but to wear a pair that I don't much like the style/weight of. To the credit of Barboursville, they said the machine was repaired, and that they would have the glasses done today (1/4/23). I doubt that before now I would have ever had any dealings with the South Charleston Eyemart Express, but looking forward, I will probably avoid Eyemart Express as a business altogether. By the way, this review is what "throwing a fit" looks like. Edit 1/9/24: Updated to respond "Thank you for your feedback concerning our Barboursville location." I intentionally placed a review about the conduct of Charleston Eyemart Express employees on the review page for the Charleston Eyemart Express. True, The Barboursville Eyemart Express was a major player, but the Barboursville employees acting in concert with Charleston led to a negative review for Charleston. How strange it is to see a Charleston Eyemart Express employee mischaracterize a situation!"

"Eyemart has a lot of different style glasses to choose from. Prices are not bad, I have found them to be cheaper than Walmart. You get a discount for being a first time customer. Most Staff very friendly and knowledgeable. Some staff members will not offer any discount, make sure you are getting the discounts available.*** I was able to get my glasses the very next day, they fit great and done excellent per my prescription."