Dr. Donna R. Graf 808 13th Avenue, Albany, GA 31701

"I would love to have had the positive experience the other reviews have. I was referred by my insurance, called to make a new patient appointment and wasn't allowed to do so. Whoever I was talking to, demanded I get my medical records before they make them appointment. Which is ridiculous, as I work in health care and I could of signed a release to information. She also, kept getting off the phone to talk to someone then in a show of how much she actually wasn't paying attention and didn't care, "said, we don't even accept Medicaid." And I said, ma'am, I have Humana. "Oh, well, we do accept your insurance. But, without your records, you can't have a appointment. Terrible service."

"I love Dr. Graf!! She is the most thorough, personal, and kindest doctor you will ever meet. Not only with taking care of you in the office, she will go out of her way to take care of you outside the office. She even made sure that my incision was barely noticeable so I wouldn’t feel so insecure about it. I will always follow Dr.. Graf wherever she goes!!!"

"I wouldn’t normally do this, write a duo-review, but this isn’t a normal situation. My wife is a foreigner. I am American. She does not speak like us, she has difficulty understanding (Southern) accents, and often needs clarification when dealing with medical terminology. That being said, she is beautiful and brilliant. She graduated with a bachelors in English from the top educational school in Taiwan and is currently studying her master’s degree in artificial intelligence at Syracuse, New York. She is a competent, kind, patient, beautiful woman, and most of the reason for my existence. I will protect her with my life and do my best to find justice for her when she is mistreated. This is to help preface the review that follows. I wanted to accompany my wife each visit for obvious reasons. She told me her first visit up there was okay (she had been diagnosed at Phoebe with something and needed some more tests), but there were some looks and tones that affected her and made her uncomfortable. I figured it was just a misunderstanding. We found out not long after this visit that she was pregnant and decided to go there for her first 4 visits and have her fly in monthly for them ($500 round trip), afterwards she would change to an upstate OB-GYN. You can read her experience in her review, but I am going to share my own personal opinions. We went there twice together. Both times, the office ladies seemed fine, the lady who did the ultrasounds was AWESOME, and most of the nurses were nice. Scarlett really likes to hear herself talk, I mean, even to the extent that is difficult for me to understand. Sometimes she would talk in 10-minute sentences without a break or confirmation of your own understanding. That’s fine I guess, just wish she was more self-aware. I’m still not sure of most of the workers names, but most of the other people we dealt with were nice. “Girlfriend this, girlfriend that” to my wife. Even occasional hugs. That was a nice touch. As my wife mentioned, pretty much everyone would direct their conversations to me. Now, of course I understand why, but I wish they would acknowledge her presence in the room too. Occasionally she would chime in making it clear she needs to know what the dr./nurse was talking about and I’d have to explain it to her. They would wait for me to explain, then immediately go back to talking to me. Again, I have mixed feelings about this, I just wanted her to be happy and comfortable. I don’t know who said what, or how they said it. All I know is after every phone call she had with them she would call me weeping for 10 minutes. Literally, stuttering and crying to the point it was hard to understand her, even while we were speaking Mandarin. She shared experiences of rudeness and impatience she dealt with, which I can unfortunately only chalk up to generic racism and stereotyping. I’ve spent many years overseas on the receiving in, so this isn’t an unknown feeling to me. When I spoke with the staff, whether in person or over the phone, they seemed fine enough. But my wife’s pain is impossible to ignore. Once I called and shared a generic summary of these events, many nonchalant apologies were given on behalf of someone else and most situations were chalked up to “misunderstandings” by my wife. This office does NOT know how to deal with foreigners or treat them like “normal people” (aka, Americans). They do not acknowledge their lack of common respect for people not born of the same race or background. They are not self-aware or capable of dealing with unfamiliar situations. How would you feel if this happened to you during your first pregnancy? Or if this were your wife? Or if you, as a woman, were treated this way? Not too well, I assume. Let me clarify, I believe this office deals with Americans or native English speakers just fine. I have no doubt. But for people in our situation, steer clear. The pain and suffering she went through, and the anger and frustration I went through, is immeasurable."

"[Review Part 1] Everyone worships and praises this place, but unfortunately, I have to give 1 star based on all the experiences I've had there. I went to them because I am pregnant. I didn't plan to have my baby there, but I need some check-ups before I transfer to another OB-GYN in Virginia, where I will be having my baby. I told them about this on my first visit. The following are the negative experiences I had with them: 1.They "forgot to" do the lab test on me: At the last visit, Dr. Payne was very helpful and nice. The lady doing the ultrasound, and the nurse doing the tests were both very kind and helpful too. However, Dr. Payne entirely forgot to do "lab work" on me, which she constantly talked about during the entire visit. She and the office let my husband and I leave without stopping us or informing us the visit wasn’t completed. They even said “yes, that’s it for this visit. Thank you for coming in!” The office later told my husband the lab test are "very important, I got to do it ASAP at my new OB-GYN”. However, the earliest I can do is one month later, at my next check-up, with my new Dr. I was very confused. How can a professional facility forget to do something this important to the patient? I am currently finishing up my master's degree at Syracuse University in New York. I spend $500 on round trip tickets every time to fly here and go to this office and be with my husband who works and live here; they know I fly all the way for the visit, but they still allowed themselves to unprofessionally forget to do something critical for a pregnant patient. I am just shocked by their unprofessionalism."