Holiday Inn Express & Suites Altoona, an IHG Hotel

"We stayed for 5 days while visiting our son. The rooms are large and for the most part clean, except for some stray hairs on the countertop in the bathroom. The beds are very comfortable. The water pressure was awful, but plenty of hot water. They offered a great selection of foods at the Continental breakfast, and had a little store at the front to buy essentials, food and drinks 24 hours a day which is nice. The worst thing is you can hear every movement from the people above, and I think a pack of elephants stayed in the room above us the first 2 nights. Otherwise pretty quiet. Would stay again if I can get a room on the top floor."

"The only reason I am giving this hotel a two star rating is due to the cleanliness. Extremely clean and maintained. As for the rest of my experience, this is the worst Holiday Inn Express I have ever stayed. I use Holiday Inn Express exclusively when I travel. I have stayed in Jacksonville, Washington DC, Johnstown, PA just to name a few and this place was the worst experience I have ever had with IHG. I would recommend driving a little further to Johnstown to stay there. I can't say enough good things about that hotel. As for Altoona, right from the start at check-in the night time person is horrible! He is younger and everytime you need something or have a question you feel like your bothering him with his attitude. First of all. I stayed here during a cold spell and the heat in the room did not seem to work properly. So I went to the front desk and he (the night time person) said he would put in a request to have it looked at by maintenance the next day. I suspected that he wasn't going to put in the request so I checked with the front desk the next morning before heading to work and as I suspected he did not put in that request so they said they would have someone check it while I was gone all day. When I returned that evening, he was at the desk and I asked him what was done and he said he didn't know and there was no notes left for them to inform them of any work completed. Later that evening, I went back downstairs to inform him that something still wasn't working correctly and he said all he could do is switch me rooms. I asked him if I could go to the other room to set the temperature and I could check to see if it was working when I returned from dinner. This is where he got angry an slammed down the room key and said if I wasn't back in two hours the heat would shut off. This is finally when he told me that each temperature panel in the rooms have a sensor on them that detect movement and if there was no movement in the room it would shut off in two hours. So he told me to hang a towel over the desk chair so as the towel moved back and forth the sensor would sense movement in the room and stay on. WHAT? How stupid is that? Like an idiot. I tried it the next day. It didn't work. So to finish up. They do not have coffee makers in the rooms just downstairs. The printer at the work station downstairs is a $20 relic from Wal Mart that has so scanning feature, and at check-out they could not print me a receipt or even tell me what the final bill was because their system was down. Probably because their WiFi was horrible. I connected to my phone's Hotspot and got faster internet. Think twice before staying here. You've been warned."

"This is a very clean hotel. Spacious rooms. Dining area, and they serve a free breakfast every morning. There are meeting rooms. An indoor pool. A fitness room. Accessible bathrooms. Outdoor patio. Computers and lounge area. Coffee 24/7. They also have a market with food, drinks, and snacks. There is NO atm here. My only complaint is that the room just wouldn't get cold enough for me at night. I'm glad I brought a small fan. They do not allow pets either. I would stay here again!"

"Old sock smell in room. Doors between rooms have no sound deadening. Listened to our neighbor’s speaker phone conversation until midnight. Then snoozing their alarm from 6 to 7am. Terrible design oversight. Shower barely had hot water. Luke warm at best. Stay elsewhere!"

"We were just passing through and had a brief but wonderful experience. We checked in late with 3 kids and it was the fastest and easiest checkin. The rooms and the entire hotel were clean. Breakfast was solid and the all the staff were so friendly especially to three energetic kids early in the morning. Only wish was that the suite was a bit bigger/more of a separate sleeping area. We will definitely stop again!"