Emory at Snellville - Primary Care Lenora Church

"Today, 8/7/23, I was serviced by Dr. Jodi Heath. I was very pleased with the services received. I'll definitely return thanks to her professionalism, patience, good listening skills and her genuine concern for me."

"The hardest part is making an appointment. I needed to see a doctor because I thought my son had a virus, but it ended up being covid. They said his doctor was on vacation for Thanksgiving. I asked to see another doctor and they said no. They told me they can make an appointment for their Dunwoody office. I said no. It's at least a 45 minute drive to the Perimeter, not including all the construction in that area, and they could not find an office for me to go to in Gwinnett County. Are they that busy? I went to Urgent Care."

"This office has the worst customer service I have ever experienced. They are combative and rude and that’s unacceptable. I brought my child with me to my appointment and before I could even walk in the door good I was told I couldn’t bring her in. When I asked why wasn’t this told to me, she rudely says it’s in the text we send when in Fact there is NOTHING in the message that says that. And on top of that decided they are going to charge me $25 for cancellation, and when my spouse called she was told to dispute it when it comes in the mail. The nerve! Don’t waste your time here. And here’s the text"

"I emailed Dr. Safri on Dec 14 via Emory patient portal. For 2 weeks my correspondence sat unreviewed. After Christmas it was finally reviewed but crickets, nothing. 2 weeks ago I contacted the office... spoke with a woman with a foreign accent who argued with me that I did not send them an email... . She said that she is the one that reads the correspondence. I told her she missed this one, after giving her the date and that it had been reviewed but not acted on. 2 more weeks and nothing. I've been in a pain crisis, which the doctor knows about. On my last visit, the receptionist required that I use one of their masks over the two I already had on. I asked her why (there were others who did not have a surgical mask over their mask). She replied "you're in a clinical setting." I said, I have on 2 masks...I'm not doing a procedure on anyone. I noticed on a visit dead roaches in the hallway, which personnel repeatedly walked over. I saw them from my patient room, so why didn't they see them? I really like my doctor but front office personnel is messing the practice up. Still waiting..."