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Pediatric Ear Nose & Throat of Atlanta - Tower Road
355 Tower Road, Marietta, Georgia, United States
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About the Pediatric Ear Nose & Throat of Atlanta - Tower Road
Pediatric Ear Nose & Throat of Atlanta - Tower Road is a leading institution located at 355 Tower Road in Marietta, Georgia, United States. Specializing in pediatric ear, nose, and throat health, our board-certified, fellowship-trained specialists offer expert care and compassion to children with various conditions and diseases such as ear infections, sinusitis, and sleep apnea. Our Pediatric Hearing Center provides comprehensive services including hearing tests, hearing aids, and cochlear implants for children. We are the largest privately owned pediatric ENT provider in Georgia, dedicated to putting children first and providing world-class care with the latest technologies and research. With a focus on personalized treatment plans and quick access to appointments, we strive to make a difference in every child's life. Visit us for exceptional care for your child's ear, nose, and throat health needs.
Photos of Pediatric Ear Nose & Throat of Atlanta - Tower Road
355 Tower Rd #201, Marietta, GA 30060, United States
Opening hours of Pediatric Ear Nose & Throat of Atlanta - Tower Road
Monday:
13:30 - 17:00
Tuesday:
13:30 - 17:00
Wednesday:
13:30 - 17:00
Thursday:
13:30 - 17:00
Friday:
13:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Pediatric Ear Nose & Throat of Atlanta - Tower Road
"DO NOT GO TO THIS ENT if you care about getting a surgery in within a reasonable amount of time. DO NOT USE THIS ENT if you want to be able to call them and get a response sooner than 3 weeks from when you call. Using this ENT practice has been an extremely frustrating experience and I legitimately do not want other parents to deal with what we have dealt with. Our daughter has been miserable for several weeks longer than she should have been because they could not get their act together enough to even call us to schedule her surgery. I had to call over and over and still nothing. We finally took her to a different ENT over an hour away, got a consultation, and got her scheduled for surgery long before PENTA ever called us to schedule her surgery. Awful!!!"
"As an APP myself with almost 7 years of acute care experience, I do not recommend this practice. We had our initial appointment with one of the APPs who seemed annoyed with us the entire time despite us being on time for our appointment. We were told we would receive a call from surgery scheduling staff. It has been over 4 days now with no phone call. I have left multiple voicemails - no response. I don’t care how bad a staffing issue you have, This is frankly unacceptable for a practice that specializes in surgery for children. Busy parents, look elsewhere"
"If you are looking for a pediatric ENT, I encourage you to keep looking. We used to have Dr. Bauer, and we liked him. But he doesn't see patients anymore. The office staff has gotten better at answering the phone, but the surgery scheduling department is so hard to get a hold of. It took us 3 weeks to get surgery scheduled. Then they lost the paperwork. They DID get us back on the calendar for a new surgery date quickly; however, in the midst of that chaos, we also got a second opinion. It turned out surgery was not in the best interest of our child. We canceled surgery. I just got a call from CHOA about pre-surgery stuff.... surprise! PENTA didn't cancel the surgery as requested. Thankfully I was on top of it and canceled it directly through CHOA. My son also has special needs, and he was always treated like a typical child. While I appreciate this inclusivity in most scenarios, this practice almost talked us into an unnecessary surgery. Although it's a minor surgery for most kids, for my son, it would have been extraordinarily difficult on his body. The doctor never once considered his special needs in pushing surgery verses exploring other causes for his issues. The specialist we saw at CHOA - not only considered his special needs but realized his specific issues could be occurring due to other circumstances that don't effect children without special needs. Also... they didn't warn us that my son needed a hearing test, so I scheduled two kids at the same time. My son with special needs was forced to go in the sound booth alone while I held his younger brother. Needless to say, my son became scared and agitated. Had the office prepped us about the hearing test, I'd have scheduled my kids on different days to prevent a horrible experience for my son having to go in the sound booth alone."
"Great experience at PENTA. Came to get hearing aids for my child and audiology was great. Our medical assistant Amaria was amazing as well and gentle with our little one. She was very accommodating and knowledgeable. recommend!"
"I spoke with Chloe who was extremely helpful in being able to pull up my daughters file from the last time we were at this facility. She was able to update insurance information and additional info. She was very kind and was able to look at the schedule to get in the rapid ENT care due to this being the 2nd referral from our pediatric to see the ENTs. She was such a help in getting us an appointment and verifying our info was updated. Great person/personality to be on the phones helping families!"
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