LifeStance Therapists & Psychiatrists Marietta

"Jacqueline L. Williams is so kind, knowledgeable, and truly LISTENS to her patients. Getting the front desk to answer our calls is sometimes challenging, but Jacqueline is worth it. We love her!"

"I have never had a worse experience with a mental health provider. I saw Marie Andree-Parent directly after I saw my cardiologist who advised me to immediately switch medications because he believed they were causing a potentially fatal heart condition. She did not listen to me. I offered to show her their recommendations and she dismissed me. She switched me to another med which causes the exact same issue. She basically told me I was out of options and to seek therapy even though I told her every time we spoke that I was in weekly trauma therapy. The complete lack of compassion and empathy is beyond my comprehension. Update: I was told to reach out to the email address provided and no one ever contacted me. My doctors are shocked this provider would put on the medication she did after explaining what was happening. Y’all need better providers who listen and don’t dismiss patients simply because they have a condition that limits medications that are safe."

"Some of the absolute most stressful experiences working with LifeStance and Marie-Andree Parent. Office staff are rude and generally unhelpful especially considering they are serving mental health patients. Overall poor communication. On several occasions I messaged the provider and got zero response. It was so difficult to get prescriptions filled in a timely manner without multiple calls. Also, I think Marie-Andree Parent lacks empathy and respect for her patients. I would advise anyone to seek help elsewhere. You will not find what you need at this practice."

"The clinicians are okay but the way the offices are run is TERRIBLE. Front desk/scheduling staff is largely unreachable. I’ve been on hold for 30-45 minutes to reschedule an appointment. I had multiple unauthorized charges to my card because LifeStance was billing the incorrect Insurance (despite having the correct one on file) and it took months to resolve. My provider is typically late to appointments, the most egregious being this week when she was 20+ minutes late to my 15 minute check in appointment. I wouldn’t recommend the practice but they have bought up most businesses in my area so my options are limited."

"I came here for several months but will not be coming back. First you have to sit on hold for unbelievable amounts of time just to be able reschedule or cancel and appointment. They say “we will call you back and hold your place in line” but that has never happened. I’ve spent the last four months going in circles with treatment and it feels like the the goal I am working towards is not being respected by this facility."