Lake Joy Med-Stop 1118 State Route 96, Kathleen, GA 31047

"On 12.10.23: I visited this med stop and my entire visit and experience here was beyond impeccable. From the person who registered me who was named Avery, he was such a kind, patient and highly professional young man. He made me feel like part of the family. My nurse who took my vitals name was Verna, she was very professional, super calm putting me at much ease. She had the most generous words of comfort which was very much needed because I was not feeling well. My assigned Dr was Dr. Jacinta Tran. I can't say enough about her- super sweet, kind, very caring! I was in and out in no time. This facility in my personal opinion tops them all! The staff were helpful to me, understanding, they listened, they took their time to help me be at ease as much as possible, what also was a huge comfort 2 me was I observed multiple cans of lysol, hand sanitizers wipes, etc all throughout the facility in plain view and this was a plus no doubt for me. I am glad I selected this medstop vs any others. Added note: I reside in Macon, GA but this one is in network for my insurance and they are a whole lot better than any of the medstops in Macon, GA. I'm so happy I decided to visit this location. Continue to keep up the superb work!"

"Asked for Test Results for labs and they where not ready. I then stated my worsening Symptoms and asked if a Doctor there could write me a prescription for Antibiotics. I was told No and to go to Emergency room which happens to be a part of Houston Healthcare. Sounds like this place is a Funnel machine to Bill Insurance once there and then again at the Primary Facility. Was voicing my concerns and was hung up on in middle of Conversation. I guess Weekend Pay isn't that great for Customer Service to be good. Avoid this Place. Wouldn't let me give negative Stars on Review."

"THIS IS NOT AN URGENT CARE. - PLEASE READ TO SAVE YOU HUNDREDS OF DOLLARS! Despite being labeled as such, it operates as an ‘outpatient urgent care’, leading to hospital-level charges. The billing department's lack of clarity and evasive responses left me frustrated. Attempting to understand their justification for hospital-level fees, I was met with ambiguity, emphasizing that, despite offering urgent care services, Med-Stops are not classified as an urgent care. Avoid Houston Care Medical altogether, they’re unprofessional, deceitful, and don’t care about their patients at all. This tiny building does not offer anything other than urgent care services not hospital level treatment. We were not charged a co-pay upon arrival as it was “late and they were shutting down the computers”. Mind you it was only 7pm and they close at 9pm. Went for a Covid/flu test and later was billed as if I were dying in a hospital. What a joke."

"Most of the time I was there was good but the nurse that takes yours vitals was very rude. While I was sitting there with a bag up to my mouth she just kept saying I need to do another swab. Didn't even wait or make sure I was ok she just kept insisting and looking at her watch."

"So I have been here about 4 times through 2 years. My spouse has been here twice. We have had nothing but great experiences from here. Everyone who reviews this place that doesn't get what they want will 1-star this place. When it could have just been a bad day, so you can give a 3-star review. Since they were not waited on hand and foot, they give a 1-star. You have to realize this is URGENT care, not the ER, and not your primary doctor. It is to mitigate your issue temporarily at times. They don't have all your history like your primary team. So chill out and stop being petty. Listen, this place gets packed at times. Deal with it, there are a lot of sick people or injured at times. These people try to get you seen and do their best. Just like you they have mistakes, so chill."