Sugarloaf Medical, PC Internal Medicine Primary Care

"MY PAIN MAKES YOU UNCOMFORTABLE !?!?!?! I had the absolute worst experience I have ever had with any doctors office ever today speaking with NP Alana Gardner, Dr. Shukri George Makhlouf, and Tatiana. My primary care provider is Dr. Betty Mincey who I love going to and have actually established a relationship with as my PCP for over 2 years now. She has been out this month - my appt on Feb 2nd was canceled and I needed one of my APPROVED and previously subscribed migraine medications refilled today so I submitted a request through the portal. Only for the office to respond that the NP on staff was "uncomfortable" sending the prescription. What an insane thing to read while I suffer from debilitating migraine pain. I called the office to resolve the issue thinking to myself Dr. Mincey would never say something so ludicrous and that maybe I can reach a person of reason. Only to be tossed around for hours with no resolution. Finally after the office has a closed a front desk girl calls me back to read me the exact same script that was uploaded into my portal - immediately I told her to transfer me to someone else because clearly she was not caught up on the story and I was not going to re-explain myself when I was told the other doctor on file will review my file and send the scrip in. I am not feigning for codeine or literally anything that any would want ever I am asking for a specific MIGRAINE medication ON MY FILE. This doctor spoke over me, cut me off, was rude, belittling, condescending and continuously asked why I didn't call a speciality neuro doctor. He then read my chart to me and asked me why a prescription FROM 2022 was not enough for me - I told them they expired and that I use this for MIGRAINE pain as needed!!!! Dr. Betty does not make decisions for me we discuss the issue and options together and come to a plan. He said that I need to go to a neurologist and they don't treat that. That's not try -the only reason I established a PCP relationship is because of migraines. This man told me I am no longer welcome at the practice hung up and then disabled my patient access to portal. I need Dr. Betty Mincey to rectify this issue and hold her colleagues accountable for the absolutely atrocious behavior in which they handled me today and reinstate my access to my patient portal or I will be filing complaints against the practice and licenses. This is absolutely abhorrent - I have really appreciated Dr. Mincey care and I appalled by the absolutely disgusting manner in which this break down in care occurred today. I know for FACT that this entire altercation was unnecessary and baseless because the doctor himself said, " I will fill a few pills to hold you over but you are no longer welcome here." If you really felt right in your spirit that I did not need the medicine and that you had a legitimate reason to not send my scrip you would not have sent a SINGLE pill at all, but that was not the case was it ? To the doctor who cancelled my existing patient status I can only pray that you never feel the type of pain I do and run into such a nasty and careless medical professional. The fact that all of this stemmed from a unprofessional and thoughtless response to a simple refill request for a medication ALREADY in my portal is tragic and if it is not resolved I will be taking the necessary steps against this practice. As a marginalized person who is doing there level best to take control of my care only to be met with such vitirol and disintersted medical professionals I am distraught and hurt. I will not let this go."

"I cannot express enough how pleased I am with the outstanding service and care provided by Sugarloaf Medical and the entire staff. From the moment I walked in, I felt welcomed and at ease. Dr. Makhlouf is not only highly knowledgeable but also genuinely cares about the well-being of patients. Their attention to detail and willingness to listen to my concerns made me feel valued and respected. They took the time to thoroughly explain my diagnosis and treatment options, ensuring I was well-informed and comfortable with the plan moving forward. The office environment is clean, organized, and exudes a calming atmosphere. The staff members are friendly, professional, and go above and beyond to make every visit a positive experience. The efficiency with which appointments are managed is commendable, and I appreciate the effort to minimize wait times. Moreover, the communication at Sugarloaf Medical is top-notch. From appointment reminders to follow-up calls, they demonstrate a commitment to patient care that sets them apart. It's evident that they prioritize building strong doctor-patient relationships. I am grateful to have found such a dedicated and caring medical team. If you're searching for a doctor's office that combines expertise with genuine compassion, look no further than Sugarloaf Medical. I wholeheartedly recommend Dr. Makhlouf and the entire team – they truly make a positive impact on the healthcare experience."

"Boy oh boy - these folks have made it so easy for us - I love their appointment reminder texts. Karina and the entire staff is very warm and welcoming. Of course Dr. Makhlouf is very knowledgeable and really care about his patients. It's truly a family practice. ❤️❤️❤️"

"I've been coming here for several years. Came here today for my annual appointment. Dr. Makhlouf contributes to my good health. eases mind knowing when I need him he is there. Its great to have a Dr. And staff who you trust with your medical concerns. The staff is great and helpful. Very caring. Donnie R."

"This place is so ridiculous. The lady at the front admonished me for being late and was unnecessarily rude. I was 25 minutes late and stuck in traffic. They called me but my phone was on focus mode. The place was absolutely empty but they wanted me to reschedule. It was a simple blood draw for a TB test needed for a college app. I didn’t even need a doctor for it. This is just the straw that broke the camel’s back. I have been coming here for years. They always make me get unnecessary tests and say something is covered by insurance only to charge me for it later. The doctor that I went there for hasn’t been available for ages and some other doctor or nurse practitioner sees patients. Recently I went in for something and 10 days go by and nothing they prescribed made me feel any better. The doctor was like if you want us to try something different, we can. Are you kidding me? It’s not my job to figure out what I need to “try”. This is exact science right? If you can’t make me feel better and I am sick even after your treatment then you need to do a better job at diagnosing. No wonder the place has bad reviews here. I am done and never coming here again. If they spent more money on hiring good staff rather than furniture, this place would be better. Here’s a photo of the completely empty waiting room that I was asked to reschedule for."