Primary Medicine Associates - Auburn

"My husband and I were both patients of Dr Ashley Lane, we had a great first visit and thought that we were set with a great primary care team. My husband has a fairy complicated medical situation and needs fluids often, we were told by doctor Lane that if we were able to get a prescription from his cardiologist for what fluids he needed she would be able to order them at the hospital. After weeks of being told that they hadn’t received the order, and his cardiologist sending it multiple times, my husband went in person and was met with the incredibly rude and uncaring office manager Beth, who acted like he was crazy for thinking Dr Lane could order fluids and told him they still didn’t have it even though Dr Lanes nurse had already stated it was received. In a separate incident I had to call paramedics after my blood pressure was extremely high and I had bad chest pain, and was told to follow up with Dr Lane. I called the office and sent her a message none of which were responded to, until days later when they contacted friends and family to let them know that I needed to immediately be rushed to the hospital. Even though by that point I was totally alright. After all of this and tons of un responded messages and phone calls we found out that the office manager Beth, had told Dr Lane that my husband had “anger management issues” and should no longer be allowed in the office. None of that is true my husband is one of the calmest most understanding people I know. End of the day there is a reason the place has such poor reviews. They do not care about their patients. All they care about is money and themselves. I would absolutely never recommend this disgusting place to anyone. Beth is an absolutely terrible human being, who will say whatever she needs to be right."

"I was pleased with my first visit with Dr Lane, however it is nearly impossible to get through via phone. No response to email thru the patient portal. Pharmacy has faxed several time for refill approval to no avail! I’m at a loss!"

"Pretty non-ideal turnaround time, and they certainly don’t do a great job of keeping you in the loop. Did some labs on a Monday almost 3 weeks ago, and haven’t had any updates since then. Called at least 5 times w/o being connected to anyone. They don’t seem to use email or any portal, so there’s no other mode of communication that I’ve been aware of. If you like going almost a month without any feedback or response, here’s the place for you!"

"Good luck getting through to anyone if you call. Been on hold for over 10 minutes now. Still on the phone on hold while I type this. "Your position in the que is 1, your estimated wait time is 3 minutes" and it's repeated that over and over for over 10 minutes. Doctor Jones is fantastic, reception and customer service is awful."

"Dr. Lane is such a kind and compassionate doctor. I wish I would have found her years ago! I’m so glad I made an appointment with her. She really listens to your concerns, and you never feel rushed. I’ve also met two of her nurses and they are both so sweet and patient. I’m so glad I have finally found a trustworthy doctor in Auburn!"