Emory Healthcare at Rockbridge

"If you want to be treated respectfully by front desk and bloodwork lady dont visit this facility. All i see is rudeness"

"10/10 DO NOT RECOMMEND. I have yet to have a seamless experience at this office over the past few years. I always have to wait in the lobby at least 20-30 minutes after my appoitment time even after getting to the office 15 minutes early as they highly request. Whether it’s short staff of nurses, system outages, an overbooked office it’s always something. I really like Dr, Benjamin as a physician but I will not be back until the office operations are improved."

"I’m not really sure what’s going on with this place. They do not respond to patient portal messages. I was on hold with the Emory call center for 30 + minutes. They told me that the doctor or office staff would call me back the same day, and of course, they never did. Ended up going to Minute Clinic and was done in 15 minutes. Unfortunately, it looks like I will have to find a new doctor."

"I’ve been coming here since I was about 13 years old. Every since they merged with Emory they have become HORRID. I haven’t seen my actual primary care physician Dr. Benjamin in YEARS. She was my doctor since I was 13!!! If I try to schedule to see her it is almost a 3 month wait. It is a 1 month wait to see her PA’s. I had strep and simply needed antibiotics and they told me go to urgent care because they couldn’t get me in for a month. They have now taken a MONTH to refill my prescription. They lie, told me they were giving me 3 refills and I got NONE and now have to wait for my anxiety medicine. They take their sweet time and don’t even take the time to call you or tell you your test results. They make you go through a strenuous patient portal. I don’t think they ever update my chart b/c they have a hard time finding my medications and again.. this has been my doctor for almost 15 years! There’s no excuse. I hate what Emory has done to this practice and I hate that the practice has allowed it. BAD SERVICE."

"Dr. Benjamin is AMAZING. She’s so attentive, warm, and friendly and truly makes you feel comfortable. Also the woman who takes your blood for your physical is so great. I have been recently passing out when my blood has been taken so I was a bit afraid, but she made it quick and easy and put me at ease. I’ve never been more impressed with a doctor’s office."