Unified Premier Women's Care

"Bad experience from the start of my pregnancy but wasn’t going to write a review as I don’t typically write reviews unless the experience was extremely good or extremely bad but the most recent experience from yesterday prompted me to write this review. I started seeing Dr Street in July of 2022 and from that first appt she told me not to gain any weight. I understand that I weighed 217 and she wanted to make sure I didn’t have any issues but telling a women who just started her pregnancy not to gain no weight at all is a bit extreme. Every single appt I had thereafter, she made a point of getting on me about my weight. Mind you, I only gained about 30 lbs the duration. Nothing excessive so it felt like I was being fat shamed with literally every visit. There was also a problem with the Lab corp person drawing my blood, she would never find a vein, she would just stick the needle in and wiggle it around to find a vein. That was extremely irritating and gave me anxiety. Mind you guys, I’m 34 years old and I’ve been drawing blood a lot in that timeframe. Never had a problem giving blood or had anxiety about it because I’ve never experienced someone sticking a needle in and wiggling it all this time until I went to this practice. There have been times in my past I was not drinking water and dehydrated but still had a competent lab tech find a vein and draw blood without having to wiggle the needle. With the most recent visit, I told Dr Street I would be having a home birth with a midwife. She proceeded to tell me about the risk of death and bleeding out and went on to say my child could be a stillborn or have cerebral palsy among other things. She seemed very shocked that I would want a home birth. After that she immediately dropped me as a client and told me she didn’t need to see me anymore. She also told me if I needed to go to the hospital for any reason, I would just see the Dr on call at the hospital and she or no one at Unified would be there. (This seemed as though she dropped me because the true cost of caring for a pregnant women comes from labor & delivery so if that was off the table, there’s no point to continue to see me. If she really cared, why not continue to see me and check to make sure I’m still good up until my home birth. There’s no harm, you’re still getting paid with the visits it’s just my delivery would be at home). I had to sign a document releasing them from caring for me through the rest of my visits. A couple things to unpack with this, I chose a home birth because hospitals are very much pro procedure and policy to avoid liability and tend to ignore the needs or wants of a women giving birth and don’t tend to care about what makes the women comfortable. I know several women who have had a hospital birth and they all say it was a negative experience because the hospital cared more about what they wanted then the women giving birth or simply ignored complaints. Some of them wished they would have opted for a home birth to avoid the experiences they had. I want to feel safe, relaxed, and heard not feel nervous, scared, unheard, and unsafe. In addition, the appts with Dr Street would always be me in the waiting room for 45 mins to an hr and then I would get taken back to the room to wait for the Dr another 15-30 mins to have a 5 min minute session with the Dr which seemed rushed. My midwife appts are always an hr long and to be frank, she always knew more than the Dr. Always very knowledgeable and helpful with answering my questions and never felt rushed. The way Dr Street acted just ensured I made the correct decision. UPDATE: I delivered a very healthy baby girl in the comfort of my home. We are both doing well!"

"Tevia Barnes, ‘office admin’, worst customer service ever. Refused to work with me and help me get an appt after trying to call the practice 5 times and leaving several messaging requesting appt set up. Told me she didn’t want my business after interrupting me several times on the phone. Would not recommend. She needs to find a new profession or retire - absolute nightmare. I would advise looking elsewhere if you are in the market for a new provider. Find a business that treats potential patients with respect and decorum!"

"Everything about my experience at this office has been nothing short of difficult and painful. This is a longer review but I highly recommend you read it if you're someone trying to decide if this clinic is right for you. I got my Kyleena IUD inserted sometime in June of this year. From the beginning, every interaction I had with the front desk, both over the phone and in person, has been rude. All interactions would be short, cold, it seemed like they only acknowledged me because they had to, and like getting any forms for me was a burden. Meanwhile they would be extremely warm, cheerful, and happy to make small talk with any other patient coming up. I came in for an IUD insertion, I understood it's a quick procedure, that is not my issue. I had made it very clear that I was extremely nervous. In the span of 3 minutes, if even that, Dr. Epps walked in, said Good Morning, sat in front of me, and started the procedure. There was no prep talk of going over what's about to happen, no question of how I'm feeling, I was not even asked if I was ready. The procedure started so quickly and suddenly that we had to stop halfway because I started sobbing. They had to stop because I was shaking. They continued when I calmed down and once it was over, Dr. Epps left immediately with a simple goodbye. She did not provide any important aftercare information (What to expect, what to look out for, how long to wait until intimacy, etc), did not give me a moments time to ask any questions (and I had many), she did not even ask how I was feeling or if I was alright. I was left with the ultrasound tech who was there to escort me to the check out desk. On the walk, I had questions about the aftercare so she offered to get Dr. Epps for me but after some time she was unable to get her, but instead a nurse who was extremely rushed and was only able to answer 2 of my questions. The fact that Dr. Epps couldn't spare me 2 minutes to ask important questions made me feel so uncared for, like I was just a paycheck. This, along with being overwhelmed by the pain and nerves of the procedure, I started openly crying again while paying and signing my check out forms, all while my boyfriend comforted me. None of the check out workers even acknowledged it. That same day, the pain was overwhelming. I was not prepared at all for how intense it would be and I constantly felt like I was either about to vomit or black out. I wasn't prescribed any sort of pain medication. I was in tears for hours not knowing if this was normal or not. I called the clinic asking for advice on what to do, openly sobbing and sniffing on the phone, only to be told that if the pain was as bad as I said it was, then I can go to the ER if I'd like. To my extreme luck, my boyfriend's mother is a nurse who allowed me to take some of the prescription ibuprofen they had in the house and let me know that these were normal pain responses. It took a long time for me to adjust, part of it being the pain, another part being that I had no idea what was happening. The clinic was no help at all. Their lack of care or support was completely appalling, it was as if I didn't matter. I didn't feel comfortable going back for the follow up appointment and decided to go to a different clinic. Why go back to a clinic where a doctor will see you openly sobbing and not even care to ask "Are you okay?". I chose this clinic because I saw all the glowing reviews, I thought it would be the right choice for me. It seems like they care most about maternity cases which is great for those who need it, but all patients deserve to be treated like they matter. I cannot recommend this clinic. *A small side note but it made me very uncomfortable the way that multiple workers would constantly refer to my boyfriend as my husband despite multiple corrections!"

"Im glad so many women have had great experiences here. However, I did not. Every time the doctor spoke to me she seemed like she was in an intense rush and needed to be finished with me ASAP. I came in for help diagnosing some extreme bleeding and pain. They told me to come in for an ultrasound so I did. While they were in there, though, they performed a uterine biopsy without informing me that they were going to do that. They pierced my cervix to hold it steady without any pain mitigation, and pressed hard down on my pelvis at the same time, after I told them that just touching my abdomen was extremely painful. It was the worst paid I’d ever experienced in my life, I nearly blacked out. I left the office crying and shaking from the pain. The nurse told me to just take ibuprofen. I felt so devalued and violated. I’m sure they’re great for any maternity care, but don’t come here for suspected endo or adeno. They did not demonstrate to me that they cared about helping me feel better, or that they took my pain seriously. Any time I mentioned “pain” I was treated like I was just being a baby. This stuff HURTS. It’s so ridiculously invalidating to seek a doctor for help and be treated like a burden instead. The people are nice enough, they just don’t care at all about whatever pain you’re in."