Willowbrooke at Tanner - Cartersville 958 Joe Frank Harris Parkway Southeast, Cartersville, GA 30120

"Willowbrooke has been there for my family in crisis many times. The nurses, care coordinator, therapists and office staff are caring and helpful."

"Called to make an appointment 2 weeks ago for my daughter and was told that assessments were done over the phone and the earliest was today 5/6/2022 between 2 and 4. Received a call today at 2:56 to “check in” and see if we still planned to attend the assessment. I advised them yes we did, and was then told we would receive a call before 4pm. I work in social services and I know how things can not always go as planned but at 4:30, with still no call, I decided to call and was placed on hold without ever speaking to anyone. I waited 25 minutes on hold as caller number 2 in the queue and decided to hang up and call back since it was getting close to 5. The call immediately went to a voicemail where I left a message advising them we had not received a call and needed this appointment badly. I pretty much knew at that point we would not be hearing from them today. Obviously I made this appointment because my daughter is in need of mental health services and now it seems she will have to wait even longer. Thankfully she is not in crisis but what if this had happened to someone who was."

"I had my first appointment today. I could not be more pleased with how much the staff cares about my mental health. From the receptionist, to the nurse, to the nurse practitioner, they were all fantastic, pleasant, informative and really seemed to want to see me get the help I need to live a normal life. I am looking forward to my mental health healing journey with this practice."

"Edit: They have since called and assessed me, the assessor was kind and listened to me but the whole process was very confusing. If I were worse off I don’t think i would have been able to handle it. Called to find a therapist on Monday, made an appt for a counselor on Friday at one, confirmed that appt on Thursday. Missed ONE phone call at 12:50 on Friday to “prepare me for my 1pm appt” and called that number back eight minutes later, than two minutes after that, then about two more times right after that ( I was looking forward to this appt all week because I could finally get some help) and no one picked up and it did not direct me to voicemail. So after that around 1:15 maybe I called the original number, was told an assessor would call me around 1:30, not to worry. 1:45 I call back after receiving no phone call and was told I have to reschedule, the receptionist at one pm should have called me three times (he or she did not, i received one phone call and tried the number they left over five times) and since I didn’t answer the only thing they could do was put me in the next available- while I was working. I get it if the company is busy and assessors are short staffed (which was not explained to me I just assumed since they couldn’t make it to my 1pm phone call) but don’t blame me for missing two phone calls I didn’t even receive when I’m a person calling for help. I do not recommend this company AT ALL ."

"Very disappointed in the overall service. We specifically took my daughter to this facility with the promise of help with family behavioral issues. While we were charge for multiple appointments and counseling sessions. We only had one actual family session and this was only after we called for weeks to request one. There was very little communication and I can sadly say that the staff knowingly tried to put parents against one of Nother rather than bringing a family together for the success of the child. The facility also scheduled an authorized appointments with other providers and transferred medical information after specifically being told not to. This was a violation of HIPPA As well as a violation of our trust and confidence. I would not recommend this facility to anyone that I know. As far as an overall change on my child, I would say that we have seen a change for the worse."