Oak Street Health East Point Primary Care Clinic

"Sent me home in pain. They didn’t have any knowledge about my problem which was a very common problem. I had to leave there and go to the emergency room because staff didn’t have any knowledge of how to treat me nor was there any real doctor there. They focus more on manicures and spa days than taking care of common outer ear infections. The key word is outer outer ear infections are usually treated with drops inner ear infections can be treated with antibiotics taken by injecting or by mouth. I really trusted these people and they kicked me while I was down yesterday"

"I waited 2 hours before someone came in to see me. My appointment was at 2:20pm and I didn’t leave the facility until after 4:30pm. Everyone that came in the room to address me asked the same questions over and over. When the nurse practitioner came in she wasn’t even prepared. She had to keep leaving out to get things/people. I was asked why I made an appointment but no one addressed my reason for coming in. I was told this was a welcome appointment and would need to come back in a week for bloodwork and then return a week later for the results. If this was my welcome appointment it was the worst I have ever experienced. I will not be returning to any of these locations."

"Everyone was welcoming, attentive and thorough in listening to my needs. In all my years of seeing medical staff, no one has ever said,"Our goal is to keep you out of the hospital." My family and I agree, that's an excellent goal. I look forward to better health and not just maintenence."

"Everyone we encountered greeted us with a smile. Starting with the security person at the door. The service was concise and to the point. Each step was without delay. The nurse practitioner we saw was very caring, she took her time to explain everything, and was able to order medications. My mother needed right away. We are grateful. My mother was very impressed by the care and is looking forward to a good relationship. Thank you"