Wellstar Spalding Medical Center

"This is my very first time at WellStar. I've been here since 540am. Lobby was completely empty. I was lied to several times regarding me being seen. The night front office Clark took my ID, but did not take my insurance? I got call back for triage at 615. I was advised by the triage nurse the doctor just got in. it will be 15mins more. At 645 I asked the front office Clark again regarding my status. She stated o the doctors may be in a huddle? It's 7am shift change new person is in the front. This person asked for my insurance information. At this time I'm puzzled why the first lady did not collect my information. I am in pain waiting indefinatly. If it's going to be over hours let the patient know call the patient when it's time. This is sad"

"If I can give this place a zero, I would. Went to see my dad on 11/15/23. When I walked in and saw the condition he was in, I couldn't believe my eyes. First I cried with out him seeing me. Didn't want to upset him. Then I got myself together and put on a good face for him. His nurse or MA or whatever she was, was sooooo useless. Octavia is her name. I cleaned his face, and the amount of dirt found was ridiculous. When I was done he said thank you. It Broke my heart. Octavia showed no compassion and acted like we were bothering her. Not to mention sending out a negative vibe. This hospital need to take seriously how they hire staff. This was unacceptable and my dad was not happy there. Lord knows what she did to him when we were gone. The trust was gone. I complained to the head Nurse, but the overall experience was horrible. They said he had covid but that was suspect so who knows with this place. If you love your love ones, I suggest that this is not the place. We found out the hard way, had we known the narrative would be a lot different."

"When we walked into the ER, we noticed several patients sitting in the waiting area with an IV running. The only staff at the desk was the security officer and the administrative personnel. The patients were monitoring their own IV. The family members were going to the desk to let the admin staff know that the IV bags were empty. When the admin staff called us to the desk, she obtained our info to check us in. There was a pin pad where we were required to put several signatures. However, there was no way to really know what you were signing. The admin staff simply summarized what she saw on HER screen and asked us to sign the pin pad. Then, she gave us a piece of paper with a phone number on it to call and complete the check in process over the phone. When did the check in process come to this? This was the most unorganized I’ve ever seen an ER. So, basically the sick patients or their family is doing the work of the staff. Of course, we were called to the back and also received an IV only to be sent back to the waiting area. Upon discharge, we were told to return in 2 days if still having pain. Sure enough, we had to return. This time, there was a different ER doctor when we returned. He had no idea why the previous ER doctor would tell us to return in 2 days. This hospital needs to get it together because they are living up to all the negative comments."

"Had a very great experience at wellstar. It was my first time giving birth and I delivered my 2 month old baby here. The nurses were friendly and helped me understand the process I was to go through and was there for me every step of the way. My delivery was quick and painless. I gained a lot of knowledge and insight about caring for my baby during my stay. I would definitely come here again, if I were to ever have another baby. You could really tell they cared about me as a patient and a new mother."