KFC

"So I haven’t eaten at KFC in years and this location this close to my home. First of all the lady taking orders was rude as ever. And never had I been told I couldn’t order 2 - 3 wing meals and that they were going to allow me to do it this one time… y’all are in the business of chicken and don’t have 6 wings? She didn’t even offer to make it and let me wait. Customer service is trash. This is posted in real time also. 10/9 at 1:30pm"

"Let me start by saying you might as well avoid this place. The manager here clearly does not care and should be fired immediately. I placed an order ready for pickup at 7:05pm. Got there on time and no order. The lobby is full of angry customers and workers are just walking around like there is nothing to do. Asked about my order and was told if you don't see it we don't have it. Went outside and watched 3 different cars pull out of drive through line because they weren't even taking orders. Finally got my order 35 minutes after the pickup time, no joke. Was so mad I went straight to hotel and what do you know they gave me 8 nuggets instead of 12 and 0 of the 4 sauces I ordered. Like really? KFC please don't even respond to this review just fire that manager on duty 7pm August 22, 2023."

"Order was complete but the order was placed online 30+ Minutes beforehand and I still had to wait another 20 minutes in the lobby area. Our fries were half way filled, cold Mac and cheese, we were not given the amount of hot sauce we asked for and when asked for a “complimentary” dessert because of the long wait I was told “no.” I spoke to Lamont and he said there was nothing he could do and wasn’t going to give a complimentary dessert and he had others order he had to work on. What is the purpose of placing an online order when you are not gonna get it the time when it said it’s going to be ready? The order was supposed to be ready by 7:48 pm and I didn’t leave the store until about 8:13 PM. I feel like this is inappropriate customer service and there was no one that was going to take accountability for the lack of time and for me to sit there and wait an additional 20 minutes. I have placed orders online at other restaurants such as chipotle and our order is always ready on time when it says it’s going to be. And, the customer service at this KFC is horrible and they were people just walking around in the restaurant cooking or talking to other people and no one acknowledges you when you’re coming in and you just stand there. I am curious as to why other restaurants such as Chick-fil-A or chipotle acknowledge you and everything is done accordingly and you get your food in a timely manner why are your employees not trained that way?"

"What a disaster....I was in a mood for some good hot chicken. Man I was I disappointed. First off the wait time was ridiculous. I waited in the line for at least 15 min and when I finally got to the order screen I was told to hold for another 5 min. It was ok I was motivated to eat some chicken. The first issue was I ordered a 3 piece white and received and three piece dark. Not a huge deal but I did pay for the white meat. I ordered mashed potatoes and gravy with a extra side of Mac n cheese. When I got home and opened my side of potatoes they had some kind of substance in them. It reminded of grits almost. I threw the while meal away. What a waste."