Jimmy John's

"This particular location has been purposely upcharging drinks when you order a combo. The combo comes with a 22oz and they are instead charging you for the larger drink. This has been happening for months. I’ve brought it to the attention of staff in the drive thru multiple times. No other jimmy john location is attempting to rob their customers like this. A combo is a 22oz unless a customer asks for a larger drink."

"I work .3 miles from this store. I have ordered from this store on 5 separate occasions. Each and every time, it has taken 45 minutes or more to be delivered. NO FREAKY FAST HERE"

"I regularly visit this Jimmy John's and am always blown away by the exceptional service provided by three outstanding employees: Kyla H., Aontrell P., and Nakia P. Their fast and friendly service truly makes my experience memorable. I feel like a friend to the business. The service provided by Kyla, Aontrell, and Nakia is outstanding. Their teamwork, efficiency, and genuine friendliness creates a positive and welcoming atmosphere. I always leave Jimmy John's feeling satisfied and impressed by their commitment to exceptional customer service. Nakia and Aontrell always have a very warm smile, and Kyla took the time to teach me about the rewards program and app. It was also funny the time I caught the team dancing on the line while making my sub. When they apologized, I said “Oh no, keep going, I’ll bring alcohol!” I would like to extend my heartfelt thanks to Kyla, Aontrell, and Nakia for going above and beyond to make my visits to Jimmy John's a memorable one. Their dedication and professionalism truly set them apart. I highly recommend this location to anyone seeking fast and friendly service. Thank you once again, Kyla, Aontrell, and Nakia, for your outstanding service. You have made me a loyal customer, and I look forward to my next visit to Jimmy John's!"

"i went in on monday around lunchtime having driven on the freeway to get to this location. i only came that day because i wanted to use to app to get a $1 off for a promotion. i ordered in my car in the parking lot. when i went inside i realized the $1 off had not been taken and i asked how could we remedy this and i was told i had to order on the app....which i had. then i was told they didn't know what i should do, so i said i'd cancel and reorder. at that point they were on to the next customer without acknowledging whether that was the thing to do. i went to my car and cancelled my order and reordered my sandwich. when i came back into the store, there was a different person at the cash register and i said i wanted to pay for my sandwich. i explained i had a previous order moments before and now had a new order. it seemed confusing to that person and then a mean looking woman who i noticed angrily making sandwiches earlier pipes up to say 'did you cancel your order? we don't have a new order for you.' this was the only time anyone asked me a question. when i repeated that i'd reordered and wanted to pay she snatched the ticket she had nearby and told the person waiting on me 'she canceled her order! she needs to reorder!' i said maybe the system hadn't caught up yet and i stepped to the side for another customer. then another person behind the counter who had spoken to me about his lack of knowledge about how to obtain my $1 off said 'we don't have an order for you.' he didn't remember me from 7 minutes earlier! there were only 3 customers at that time and one was me! my order ticket came up and i was able to pay for my order. i didn't ask any more questions as i could see they were so busy talking to each other and not directing their attention to me as a customer or asking me anything, just assuming i was wrong, i left them to their own devices. i work in hospitality. no customer should be left feeling as if they are unseen and especially unheard. i was quite taken aback by the sheer lack of care and customer service. i usually give great reviews because i love to talk about great experiences. but not at this place. their energy and rudeness was dismissive. they could have taken the 20 seconds to ask me a question that would have helped us all. i will go to the sandwich shop in my neighborhood where people don't treat customers this way. oh, and they left the cheese off my sandwich, even though it was on the ticket. never again!"