Chick-fil-A,

1440 Terrell Mill Road Southeast, Marietta, GA 30067

"This is easily the slowest Chick-FIl-A on the planet, consistently takes over 15 minutes to get through the drive through. To make it worse because of the drive through design you are trapped in the line until it clears in front of you. There isn’t the same bubbly feeling from the staff either, rarely get a my pleasure!"

"Went to this chick fil a to pick up my mobile order. When going inside I asked for a container specifically an empty salad bowl container. I asked for this container because I bought grilled nuggets & I use the bowl to mix the sauces in. After asking for the bowl I was greeted with attitude from an associate and even after explaining why I need the bowl. I felt as I was bothering the employees for something not so difficult. After looking at me strangely, the said associate went to her manager, and asked if they are allowed to do that *(I have previously went to others chick fil A’s where it has not been an issue). But still understanding each store is different, I wait patiently for the answer. The manager (white/caucasian) women looked back at me & immediately says it’s a charge to the other associate (African American woman). I told them that it’s okay if it’s a charge and just asked for the amount. After 1st associate went to the register, she was asking said manager “what would it be under” and was having trouble looking for it. The said manager said it’s under sauces. Now the problem was not that their was a charge, it was with the experience and the fact that they could not even find what to charge me for the bowl (which has me think, it shouldn’t have been a charge in the first place). If I was greeted with an exact price and efficiency, I would’ve payed and left but for the experience & the lack of knowledge, I felt as they were just trying to charge me for an empty container purposely. And for the manager to said “Just put it under sauces” has me doubt her efficiency of what to charge items on and so for. This was my first time at this location and disappointed in the service , especially when I came in at an not so busy time. Instead of management being money hungry, it could’ve made for a better guest experience and review."

"The restaurant is fine. Service is good. Just not enough of it. Needs more people working the counter now that COVID-19 has allowed people back inside."

"I have been in the food service industry for the past 4ish years at different level companies anywhere from nice sit-down restaurants to Starbucks. You can tell when a location takes pride in what they do. This location clearly does not. I have lived across the US, and I can say, without a doubt, this is the Chick-fil-A I've ever been to. Whether it is the constant poor food quality, the long wait time, which is due to a poor drive-through system, or the atrocious service I have received 9/10 times I come here. Something that I have come to expect at Chick-fil-A is hearing "my pleasure" at this location, I can barely get a response. During one visit, I repeated saying, "Thank you, " and was met with a "I heard you the first time." The only reason I go back is its proximity to my house. The one thing this location has is constancy at a lack luster dining experience."

"Cfa in every location has dropped the ball really bad. Their service is not as good as it used to be and the quality of the food gets worse each time I order something from them. Here’s a picture of the old, soggy fries that will go straight from the bag to the trash."