UofL Dental Associates 501 South Preston Street, Louisville, KY 40202

"I have been trying to contact them for over 3 months now ☹️ I’m pregnant & have a tooth infection spreading and all I need is clearance and they NEVER ANSWER THE PHONE. Really makes me regret ever getting my teeth fixed because of situations like this"

"They NEVER answer the phone nor do they call you back after leaving multiple messages. I'll go to a private dentist before dealing with them. At this point anything UofL SUCKS, including the hospital."

"I get so tired of every time I go in its always another student I was there last month for teeth cleaning w/ Ashton she said I needed 2 crowns I sat the appt 1 month later went there have a new student Lena my crowns will cost $1350.00 for 2 . I feel when you pay that much money you should be able to request who does the work. Shame on them once you get comfortable w/ a student they should finish what they started."

"I have never been talked to so rudely in my life! I called today bc I broke a tooth and am in severe pain. I pressed option #2 on the phone bc i haven't been there in 2 years. I explained I have been there a few times before, it's been a little over 2 years and I'm in pain from a broken tooth and that I was up most of the night bc it hurts so bad. She said "well we are booked until July 8.".(today is March 21). I said It used to be that if you are in pain, they get you in right away. She said "we are booked today, Friday and Monday. You have to start calling beginning on Tuesday and plead your case. I asked can you scheduleme for Tuesday? She said no bc we don't do it like that. You have to call in each morning at 8am and plead your case. I told her they used to schedule emergencies in advance for the same week (actually the next day). She said its always been as she is telling me. I said, "I was there 2 yrs ago with an emergency and 20 years ago with a painful emergency, both times I was scheduled in advance for the next day and didn't have to call each morning and plead my case. She said "I'm not going to discuss that with you. I told you what to do. So I hung up. If they dont schedule people in advance for emergencies then how are they booked Fri and Monday? My mouth is throbbing, I have tears on the right side. She was so hateful, even her tone was rude. Very unprofessional. Uncaring about a dental emergency. I understand being booked but she could talk nice and normal and not sure how emergencies got booked in advance if "they don't do that". So after hanging up, I called a REAL dentist with a caring staff who doesn't hate people and actually cares about their reputation so they are nice to callers. I'm on the schedule with a professional dentist office Monday. Never again!"

"Dr. Gray is very kind, professional, and has a great bedside manner. I appreciate the she takes the time to explain things to me and she makes sure I feel as comfortable as possible during the procedures. Her assistant Janet has also always been kind, informative and welcoming with every visit! Thank you both for everything you've done and will be doing for me in the future. Dr. Alma is also my dentist and i can say the same about her. I appreciate her kind and informative bedside manner as well."