Optimum
1307 Viand Street, Point Pleasant, West Virginia 25550
About the Optimum
Optimum is a one-stop shop located at 1307 Viand Street in Point Pleasant, West Virginia. This store offers a wide range of products and services that cater to the needs of its customers. From household essentials to electronics, Optimum has it all. With a convenient location and friendly staff, shopping at Optimum is a pleasant experience for all. Visit us today to find everything you need in one place.
Photos of Optimum
1307 Viand St, Point Pleasant, WV 25550, United States
Opening hours of Optimum
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews of Optimum
"I sought out optimum for their internet after being recommended it for its quality. However after a horrific experience with customer service, I have decided to instead choose Star Link. Star Link has gone above and beyond with their customer service and provided me with great quality wi-fi. I can't recommend Star Link enough. And strongly urge against the awful time and poor quality customer service provided by Optimum."
"One worker. ONE worker. 45 mins later as the couple she’s working with were signing up and getting new phone lines so that’s fine I understand it takes time but there are 3 other people in here waiting and they were in here before I was. Everyone is aggravated. The worker finally said Shelby will be back she’s in a meeting in the back ! Listen that meeting can’t be as important as having customers waiting for service. It’s an hour before close I will absolutely not come back tomorrow and drive the 35 minutes one way so they better take care of us before they leave. Sadly this has been like this when I’ve came in before. (I came in to get a new modem, i still have the old suddenlink box) ps Shelby came in but I heard the back door close so I’m gonna say smoke break ! I hate SUDDENLINK, service sucks, customer service is even worse but that’s all I can get in my area!"
"Customer service is a joke. We have been with optimum for about 5 years. In that time we have had speeds that were not what was advertised, multiple modem/router issues and constant disconnection from internet. The staw that breaks the camels back was After a “technician” came and worked on my neighbors line and when he left my internet was out. It was working as well as it ever does before the technician went up the pole. My wife calls to report the outage, the representative told her to ask the neighbor if he could call and say his still wasn’t right to get them to get a return visit. My does which the neighbor responded that the technician told him our internet was out but it wasn’t on his list. Long story short technician screwed up the line knowingly left it screwed up but they can’t get someone here for almost 2 from date of outage."
"Optimum has the worst customer service. I have wasted so much time trying to get an appointment! 13 days just to get someone out here! Who knows how long it will be before my internet is restored. I wish I had another option but one company has a monopoly. Shameful!"
"I was on the phone for 47 min with them because my extender won't stay connected any longer and they could not tell me if I would be charged or not for tech to replace it. I said what kind of policy is that? Horrible customer service. Then they sent me to escalation who wanted to mail me one and have me print off a return label using FedEx and we all know they never come at a usual time like ups does. Next thing I know we are disconnected. They never tried to call back. Internet is great but I haven't even had the extender a full yr yet and it won't stay connected. This still was not resolved and I wasted almost an hour on the phone with them. Ridiculous ! They never wven tried to call me back!"
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