Verizon

"Very helpful, very friendly."

"This store is terrible. I returned several devices and one device was misplaced in the Gallipolis Ohio store.Or was picked up by UPS with no return ticket. I am being charged for a home phone device I returned 2 months ago. I do not have this device. I'm being harassed with emails and messages. I am not paying for this device because the Russell employee misplaced the device. Check the usage . There is none. If I had this device wouldn't it show minutes used on my invoice? Someone needs to get this mistake which is not my fault or my job. Please get my account fixed and remove the home phone device from my account. If something isn't done soon I will be contacting the Attorney Generals office. Very disappointed in this business! I"

"Been a Verizon customer for 25 years in three states, never encountered such a talented and multi- tasker as Kara in the Gallipolis store. Solved my complicated problem while helping other customer at same time. Many thanks Kara. Jim B"

"Great customer service. I went in to get new phone and watch covers for my devices. Cara installed both. She also looked up my account and let me know that I was getting ripped off. It wasn’t her store. It was a store in California that I got my phones from that were ripping me off. I can say this for sure, Cara, the manager of the store, is honest and will help as best she can. She stuck up for me while trying to get the fraudulent charge off my account. She stayed on the phone for over an hour with Verizon just to help me out. I recommend this store to anybody who has Verizon or needs help with Verizon services. Update: I had to return to this store because Verizon customer service (via 611) was useless. Cara got everything sorted out. It needs to be said; Verizon customer service via 611 is 1 step away from useless. They’ll try to rip you off. All they care about is getting money out of you. Cara will help you out, even if you didn’t start your service at her store."

"She done a great job. I came in wanting to changes plans and after talking with her upgraded to a better phone and even got a wifi box for my house. She also showed me how to do things on my phone that I didn't even know I could do. Great customer service and will definitely be back."