Buckhannon Toyota

"Buckhannon Toyota is the ULTIMATE in Service Sales & Customer Satisfaction!! We have had Toyota’s for several years & go no where else both to Lease & Purchase. They CANNOT be beat!!"

"I traded my 2007 Ford Ranger 2WD in on a 2020 Tacoma TRD Off Road. I had initially stated a number I would accept for the trade but I changed my mind when I saw what was being offered for my truck. Todd James, one of the managers, was understanding of my indecisiveness and immediately agreed to my request. I was very appreciative of his effort to secure the deal. Amanda White, my salesperson, was also very helpful and kind. I would recommend Buckhannon Toyota to anyone looking for a fair deal and good customer service."

"Just a PSA for anyone considering a new vehicle I would strongly discourage you from going to Buckhannon Toyota or Toyota USA in general. We had my wife’s RAV in twice under warranty due to the AC system making a noise. The first time they claimed they couldn’t hear it and told us to get a video of it and make another appointment. We get to Weston Sheetz and it starts so we record it and turn around and head back. The technician that had looked at it comes out and got in the vehicle with me and finally heard it. He said it wasn’t going to be easy to find as it was somewhere in the dash in the AC system, and that our appointment was over and he didn’t have time now so we needed to make another one. We made another one this time a different tech claimed he couldn’t hear it even with the video and just said we needed to change the cabin air filter. The air filter had nothing to do with the issue as it was the AC system itself. So we let it go since the warranty was almost over by that point. Fast forward to this summer and it made a really loud noise and completely went out. After dealing with the service manager they finally agree to give us one hour of tech time to see if they can find the issue and go from there. We drop the vehicle off and they call us saying they can’t hear it and we now need to pay almost $400 to recharge the AC system so they can try and find the leak. We refused to do that and go and pick it up and proceeded to file a claim with Toyota corporate. We just kept getting the run around with them. Everytime they’d call us it would be a new person that would just simply say we trust our dealers and they say there was no noise. We continually asked to speak to a supervisor and was always told one would have to call us back as none were available. We never received a call from a supervisor just simply another customer service rep who we would tell the whole story to and they would understand and say they could help us. A few days later a new one would call back and say there was nothing they could do. Eventually we were told the AC system was a wear item and that’s the last we got from Toyota corporate."

"What can I say about this fantastic service team? When our family’s Toyota broke down far from home (we live in Canada) we limped it into the service department last Friday night (Nov 17) very close to closing time. Despite being busy, the service receptionist Summer and service writer Alicia managed to get our vehicle checked out by Mike, a seasoned, friendly and highly competent mechanic. While the outcome of his diagnosis was that our vehicle had to remain there for a good part of the next week, which severely jeopardized our Florida vacation (we still made it), how the Buckhannon Toyota team responded next was what really warmed our heart. Both Summer and Alicia were outstanding with their communication and assistance. From arranging some rides for us to a couple of different hotels in the area while we figured out next moves, to ensuring the warranty process dealing with out Canadian vehicle visiting a US dealer was seamless and pleasant. Our mechanic Mike was thorough in his diagnosis and went far above and beyond to fix the problem and explain it to us. Every single person we spoke to at the dealership and service department was so absolutely friendly and helpful. As a 20 plus year employee of Toyota Motor Manufacturing Canada, I have witnessed many fine examples of what the Japanese call “Takumi”, a perfect blending of honed skill and a willing spirit to proudly use it. The lovely people we met during our unfortunate breakdown displayed that “Takumi” in an exemplary way and should be very proud of the work they do. A big thanks again to Summer, Alicia and their manager Josh. Thanks to Kevin and Robert for driving us around. Thanks to Mike for making our vehicle purr again and a big shout out to the few other ladies and gentlemen we met whose names escaped me. Keep up the great work."

"Amanda was our salesperson and she was amazing! Answered all of our many questions and was very thorough. Also, Zack in finance was great! Everything was done quickly and professionally!"