CVS

"Terrible customer service. I called to inquire about my daughter’s prescription. He told me it would take a couple of hours to research and I would receive a text. Two hours later I did not receive a text. When I called back the gentleman I spoke with was extremely rude. After his attitude I will take my business somewhere else. This store needs to give their employees training on how to speak with their customers."

"Dishonest employee experience!! I asked for a larger pack of infant Tylenol and Mortrin at the drive thru window along with other prescriptions. Didn’t realize until I reached home that they sold me the wrong size. Took it back for a return/ exchange but the store employee lied about a corporate policy to not accept its returns even though I showed the receipt from 2 days prior and the boxes were unopened!! I called up customer service and they said it should be returnable but the employee won’t budge even when the customer rep phoned the store desk. I returned the items without any issues at another CVS store. Disappointed to experience this since we’ve picked up prescriptions regularly at this store but we’ll be switching to another pharmacy henceforth."

"I was a bystander for this Situation. I Was walking down the aisle when I heard over the speaker the cashier call for the manager. The manager came out from the back repeated three times. Did you call me? The cashier stated that she did try to call before announcing over the intercom but the manager didn’t answer the manager then rudely replied to the cashier. I don’t answer numbers that I don’t know you should have texted me, this was all in front of multiple customers, a description of the manager face piercings with multicolored hair . Considering It is a reputable store like CVS. The managers should really watch how they speak to their employees with or without customers present. After the manager process, the return keeping in mind the manager was rude to the customer the entire time as well. The customer said I would like to purchase these two things. The manager then stated well I’m off the clock she will have to do that. My experience of this store is that the manager was extremely rude and belittling to both customer and employee."

"While I love the pharmacy, the people who work in the general store are rude and have no concept of customer service. I went to the photo area to pick up my order. The girl couldn't talk to me because she was eating and had taken such a big bite of food that it took her nearly 20 seconds to swallow. When I told her she shouldn't eat while waiting on customers, she rudely told me she had been there since 745am and was hungry. Furthermore, her appearance was inappropriate. Her hair was filthy and uncombed. Ugh...so disappointed."

"Very bad experience in the pharmacy . They early filled my medication and cancelled with out any notice due to which Coupon failed when I ordered again , and with out going into details the employ’s in the pharmacy asking to contact Coupon company to resolve . After some discussion they agreed to talk to coupon company and when I visited again , they started again that they were busy and asking me to contact the coupon company .This pharmacy employs are so ignorant and do not go to the details to serve the customer and above that they simply trouble the customer to do the work which they are suppose to do . Luckily the manager was good to support May be the pharmacy employs need to trained to go to details and not just easily escape from the work - Following are the series Pharmacy did the following 1.Early refilled the medication before the schedule 2.Applied the coupon 3.I did not received the Text message 4.pharmacist cancelled the refill with out giving me any notice 5.I ordered medication in the app with out above order knowledge 6. Pharmacy asked full price with out coupon discount 7 . Requested to apply coupon 8 Pharmacy replied could not apply the coupon since coupon was applied to previous order which got cancelled 9. Pharmacy asked me to contact coupon company 10. I refused since the refill was early and could not pickup 11. Pharmacy asked me to come back 12. When visited again , pharmacy says they are busy and asking me again to contact coupon company I am not sure why did they not go to details to find that the refill was early and there is a mistake from there side , and blaming the customer that I did not picked up the refill"