Best Western Shelbyville Lodge
115 Isaac Shelby Drive, Shelbyville, Kentucky, United States
About the Best Western Shelbyville Lodge
The Best Western Shelbyville Lodge is a cozy and inviting lodging establishment located at 115 Isaac Shelby Drive in the charming town of Shelbyville, Kentucky. Conveniently situated in the heart of the United States, this lodge offers comfortable accommodations and top-notch amenities for travelers looking for a relaxing stay. Whether you're visiting for business or pleasure, the Best Western Shelbyville Lodge provides a warm and welcoming atmosphere, exceptional customer service, and a convenient location near local attractions and dining options. Book your stay at this lovely lodge for a memorable experience in Shelbyville.
Photos of Best Western Shelbyville Lodge
115 Isaac Shelby Dr, Shelbyville, KY 40065, United States
Reviews of Best Western Shelbyville Lodge
"We booked one king bed room online. When we got there they said the boiler was down and put us in a double queen bed room to have hot water. We then got charged for 2 rooms. We have called the manager and he is saying we booked 2 rooms and will not refund any money. This is ridiculous!! The manager is rude and a scammer. I do not recommend this place!!!"
"This place is an absolute joke. The general manager is a liar. They will charge your credit card multiple times and lie saying you booked multiple rooms. When I checked in they stated the room I booked was not available because the boiler was down, they moved me to a another room, but charged me for both rooms. He says I had both rooms booked, even though the best western main office said I only had one room reserved. If you read other reviews this seems to be a common occurrence with this place. I just want to warn future guests so they don't have to go through this. The only pros of this place are the rooms aren't to bad, the hotel is actually pretty nice and the younger woman at the counter was nice and professional. This could of been a place I would highly recommend, but their operational practices make me tell everyone to stay far away from this place. They are cons and thieves. Sonny go ahead and respond with your LIES, like you did on the other negative feedback you have received. He also creates false documentation to try to cover up his lies. 2 rooms were not booked. Stay away."
"Exceptional customer service. The manager called and confirmed our reservation and that we were arriving late at night. The night clerk went out of his way to give my husband his debit card back when he accidentally left it at the desk. That was at 3 am. My husband arrived at breakfast as she was closing up and she offered to get food back out for him. Clean room and hallway. The lobby was nicely decorated. The room was clean, which is more important to us than appearing newly remodeled."
"Room was damp but seemed to get better the following nights. When I first arrived, there wasn't any shower curtain in my restroom, but staff promptly resolved it once I brought it to their attention. Overall, room was clean and staff were pleasant."
"I just stayed one night, but the hotel was fine for the price. Nothing special but nothing bad either. Good value for the cost. The lady at the front desk was very nice."
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