Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners 6640 Bay Circle, Norcross, GA 30071

"Checked into room and left to grab few things from the store. Came back and got settled in and saw a roach running through the room. Killed it and immediately knew something was many right . I saw a few more a few minutes later.i Went down to the desk to request a new room only to be told they can’t switch my room and I have to stay in the room with roaches for the night and come back in the AM when management is here.i Asked for my money back so I can find another place to stay only to be told this wasn’t an option either . So I spent my money and put down $100 deposit and now being forced to stay in a room with roaches. Tried reasoning around with the rep at the desk but he seemed to be scared to call management over a roach problem. Wasn’t an emergency in his eyes. Customer a spending there money, having issue with cleanliness , and not wanting to sleep with roaches running around doesn’t warrant management to be called. While they sleep rodent free it’s okay to charge people to stay on their establishments that’s clearly far below standards. This was the worst experience !"

"When the manager arrived the second day she helped move me to another room! This was the worst experience I ever had at extended stay hotels. Kids running, and stomping on the floor! No one gave a darn about my stay! Extremely frustrating! I will never stay at this hotel again! Extended Stay Norcross GA! Pick somewhere else!"

"I've never written a negative review in my life, but I have to about this establishment-- under no circumstances should anyone stay here. My partner and I arrived at 2AM, and there were no employees in the lobby, only a VERY annoyed customer who had been calling the front desk and trying to get help for what he said was 15+ minutes. I finally decide to go into the employee area to see if I can find help since we need to check in... a knock on the manager's door gave me nothing, but at the desk around the corner I found the guy who was supposed to be manning the front desk, passed out. It took me 20+ seconds of tapping, shaking, and borderline shouting at him to get him to wake up, and my partner and I later agreed that the long wakeup time plus the way he was slurring his speech and the glassy look in his eyes meant he was high, and almost definitely on something strong and illicit. I then had to help walk him through the check-in process, since he was too out of it to do it himself. Finally we make our way up to our room, noticing multiple open doors on the way, a massive safety concern. The door to our room didn't lock, as both the automatic lock and deadbolt were broken, and we could easily push our way in; on top of that, it reeked of cigarette smoke. When we made the decision to leave in the morning rather than stay the next few days, the assistant manager was nice enough and tried to help us, but neither he, nor Extended Stay customer service despite the multiple times I've called them, would issue us a refund, despite having to deal with what I would say is a fairly severe breach of safety matters on their end. If someone had bothered to try to make things right, I wouldn't be nearly this upset. That being said, this whole experience feels like a slap in the face, and I'll never stay at an Extended Stay America again-- I recommend you don't, either."

"Unhealthy & Unsafe - Bedbug and roach infested - stay at your own peril. I booked a 30 day reservation for a 2 bdrm suite to stay at this location from Oct. 16 - Nov. 15, with my 16 yo son, traveling from Washington State to relocate for work. My back and neck were itching for the first 3 weeks and I though it was due to a reaction to the chemicals they used to clean the bedding and towels. To my horror, I woke up one morning to a bedbug. I was absolutely horrified. The Hotel's response when I alerted them with the video evidence and a dead bedbug, was to ask me to leave the hotel. I was absolutely willing to do so but they would not refund my money nor pay for the hotel I had to move to. They also refused to pay to clean my items so I did not transfer bedbugs to a new location. My belongings were trapped at this hotel, and I left for the night. When I returned to speak with the assistant GM Milton Atkins the next day, he stated that they would move me to another room within the hotel but they would not pay to clean my items nor refund my money. This hotel requires that you prepay for your stay and I paid more than $2600 for my 30 day stay. I repeatedly called Guest relations and was promised the District Manager, Leslie Small, would contact me within 48 hours. It has been more than 96 hours and I still haven't heard from the District Manager. I reached out to Robert Hubbard (Group VP of Operations) via my professional linked in page and he responded stating that the Regional Manager Rolf Holte would get back with me. I emailed Mr. Holte 72 hours ago and I still have not heard from him. On Nov. 14, I finally spoke with the General Manager of the hotel, April Grier and she was abusive in her language, hostile, and vindictive. She was upset about the email I sent her and the corporation and made it clear that she wanted me and my belongings out of the hotel. The GM (April Grier) made a false police report to the police department stating that I had not paid for my room and sought to have me trespassed from the hotel. When the police arrived, I showed them my folio with a zero balance for the 30 days I paid in advance and informed them that I complained about bedbugs and demanded to be relocated and/or refunded and this was her retaliatory response. While I was speaking to the police, April Grier stole my credit card information (not the card I used to pay for my stay, but a different credit card that I mistakenly handed her - I did not know that she skimmed my cc #) Grier fraudulently attempted to charge my card $342 while I was speaking with the police officers that she attempted to use a weapon against me. Fortunately, my bank flagged the charge as fraud and contacted me immediately. I left the hotel out my $2600 for the stay, $200 in cleaning costs for some of my items and I had to throw out my bedding and towels. My son and I also had to be treated for bedbug bites. As of today, Nov. 17, 2023, I have not heard from any district or regional manager; I can only deduce that they are qualifying my treatment and the behavior of the GM and Assistant GM at this location. Whatever you do, if it can be helped, do not stay at this location. It is unsafe, unhealthy, and the management is unprofessional, vindictive, nasty, and will steal your money by skimming your credit card information. This site would not allow me to upload the video I took of the live bedbugs but I can/will upload pics. Aside from the bedbugs, I never received cleaning service in spite of repeated requests, there is a roach infestation that I fought off with raid, there was pubic hair on the molding and hair on the ceilings (the cleaning service only cleans from eye-level down). Don't look up or your will be horrified."

"I had roaches crawling me the first 20 min. Changed rooms from 126 to 108 and experienced the same issues another roach on my calf and on my belongings after a 12 hour drive I told the hotel desk clerk that night about the situation and informed him I’m leaving early and to write the situation down. Eventually spoke to the manager and got approval some sort of refund. Finding I would not get a refund for the inconvenience and headache is embarrassing. Even another night stay to make sure I had at-least one peaceful night of rest would have made up for infestation at the property.Take care of people who work hard for their money. I understand my few dollars don’t mean much but principles always will."