Dunkin',

817 Canton Rd NW, Carrollton, OH 44615, United States

"Made an online order said they didn't have it so they said it was with my bank found the receipt and I came in they ignored me my girlfriend went in she showed receipt and bank account and blew her off said it was bank issue all over a 3 dollar iced coffee"

"Other day I ordered a dozen customized donuts and half of them were wrong lol I had no clue following a list of donuts someone chose was hard I never said anything I don’t normally like to complain but then today I came through and was told they don’t do pup cups?? They have cups and they have whipped cream my dogs LOVE going for rides to other Dunkin’s for pup cups but I guess this location hates dogs SO disappointing Dunkin do better"

"Well, I hope this gets better, but I’m not going to bet on it. First, I got my regular - almost daily for more than a decade - order, but for the first time ever, it tasted like bitter grass (I let my dogs have it). My nephew’s order was equally as bad; he dumped his out the window before we left the parking lot. Secondly, the incredibly rude red-complected chick at the drive thru window with the giant weeping cold sore on her face and the hacking cough, who coughed all over her bare hands before taking my card and handing me our germ-and-spittle infested lattes? That was beyond repulsive. I’m not exaggerating when I say that I vomited a little in my mouth. Why is she serving??? But then she informed me that y’all don’t do pup cups, and if/when you ever do, you’re charging a buck ninety-nine each for them….Which means I’ll continue driving out to Steubenville or Wintersville for the foreseeable future where Brad’s people are trained, sane and courteous, because this was not just the grossest experience I’ve ever had at a Dunkin, Bigbees, or Starbucks, it was also the most potentially expensive. Two dollars for a couple of tablespoons of whipped cream that you would have put on our lattes for free had I not asked for no whip??? That’s not just ridiculous, it’s bad customer service. Get real and eat my shorts."

"Was lucky #45 on grand opening day. Got there at 5:05 and was out of the driveway in less than 5 minutes. For opening day they were very fast and friendly. My order was exactly as expected and tasted great."

"My daughter has been so excited about the opening today so we had to go check it out. It was busy which was to be expected since they had just opened their doors for the first time an hour before we got there. The inside is nice, we didn't have to wait very long even though they were a lot of people there. Everyone was friendly and the donuts were delicious. Will be back for coffee tomorrow. Pulling around the back to leave is kinda rough though (which I'm sure will be fixed) so just drive slowly through there."