Tru by Hilton Auburn

"Nice new property but TERRIBLE customer service! After checking into my room, I realized my credit card was charged twice for the room in addition to the incidentals charge. Called the front desk and was placed on hold for over ten minutes. Hung up and tried calling 5 more times. Had to get out of bed and get dressed to go down and find the desk clerk playing on her phone in a booth and the phone off the hook laying on the counter! Are you kidding me?!?! Was told the charge may come off tomorrow or it may take a week. She couldn’t explain the double charge. I guess everyone has an extra $300 just hanging out to be held for no reason. Completely unacceptable!"

"It’s convenient to everything in Auburn and near Opelika area. Rooms are pretty bare bones, code is downstairs only. The supplied soaps, lotion and conditioners are all in unsecured containers and the cap was missing on the lotion. Bring your own stuff."

"Thank-you for a wonderful stay. It was clean and bright and love all the different sitting areas inside and out. Service was great too. And you have my favorite oat milk for coffee or cereal! Only suggestion maybe some better meat, protein selection on breakfast bar. Thanks again."

"I stayed at this hotel for a week while my dog had surgery at Auburn University Veterinary Hospital and the staff was very wonderful to me throughout my stay. Shout out to Robin and staff who made a trying time as pleasant as possible! The daily warm greetings meant a lot. This hotel is kept clean, it’s comfortable and stylish. Close to food and shopping! I would not hesitate to stay there again!"